• I'm unable to remote-desktop into a Windows 8 machine from a Windows 7 desktop.
  • I am able to remote into the target Windows 8 machine from another Windows 8 machine.

I've checked the firewall permissions on both boxes as well as the remote desktop permissions. The machines are visible to each other on the local network. The error message indicates that: Remote Desktop cannot connect to the remote computer...

I've created a local account on the Windows 8 machine, as opposed to the Microsoft account I normally use, to no avail.

Any Ideas?


I general, yes a Windows 7 machine can be used to RDP into Windows 8 Pro, I think 'Windows 8 (core) and RT do not support RDP session.

You are saying this works from a second Windows 8 machine, then it should also work from Windows 7. Does it work the other way around Win8 to Win7?

Have you tried turning off 'Network Level Authentication' on the Remote tab. This shouldn't make a difference for Windows 7, but who knows.

  • No luck so far. I've tried with the Network Level Authentication on and off; I've done the updates to the Windows 7 machine as recommended earlier; and I've turned off the firewall. Interestingly, all three Windows 8 machines are able to see each other through their RDP clients. Done for the night but my next stop is to check the event viewer to see if any clues can be found there. – darrix Dec 24 '12 at 3:30
  • Ok, some progress. As I explained earlier, all of the Windows 8 machines are able to connect to each other by name with no difficulties. The problem was this Windows 7 client. I've installed the patches described above and still was unable to access the Win 8 machines. The error code in the Win7 event viewer was Reason 516. On a whim, I decided to try connecting to the Win 8 client by ip address rather than name and that was successful. Still, my Win7 desktop networking knows and can access the file systems of these win8 devices by name so it's unclear what the difference is. [cont] – darrix Dec 31 '12 at 15:10
  • The nominal problem is over since I can RDP into the boxes but I'd still like to understand where the name isn't mapping into the ip address for the Win7 RDP client. Ideas? – darrix Dec 31 '12 at 15:13

Be sure you have the latest version of the remote desktop client on your Windows 7 machine.

Check that you Windows 7 SP1 and hotfix 2574819 installed, after that install KB2592687 and that will let you use the Remote Desktop Client 8.0 which is what windows 8 is compatible with.

  • I have a Windows 7, no service pack, no hot-fixes. RDP client 6.1.7600 supporting Remote Desktop protocol 7.0 and this connects just fine to Windows 8. – Peter Hahndorf Dec 23 '12 at 17:30
  • 1
    I also have connected to Win 8 without the 8.0 client, however I do not know what darrix's problem is, but sometimes just getting the latest version of the programs will fix it, not because only the latest works but perhaps the install process will fix a borked firewall rule or replace a corrupted file. – Scott Chamberlain Dec 23 '12 at 17:33
  • Thanks. Are you connecting with a Microsoft account or with a local account? – darrix Dec 23 '12 at 17:48
  • @darrix - I'm using a local account, but from the error message it doesn't seem to be an account problem. – Peter Hahndorf Dec 23 '12 at 17:51
  • Same for me and I agree with Peter, this is a connection issue, not a account issue. – Scott Chamberlain Dec 23 '12 at 17:55

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