"I am at a lose as to what to do to fix this issue. When I try to update drives, it tells me, I have the best one already. Thing is, no drivers load that the CD/DVD can use, including when I try to hook up an external/USB DVD/CD. Below is what my computer lists as: Problem Details. Unless I find a fix for this, I can not even reinstall a fresh copy of win7 / 64bit that i came with the computer. What to do?"

Description Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 32.

Problem signature Problem Event Name: PnPDeviceProblemCode Architecture: x64 Hardware Id: SCSI\CdRomATAPI___iHAS124___B_____AL0R Setup class GUID: {4d36e965-e325-11ce-bfc1-08002be10318} PnP problem code: 00000020 Driver name: cdrom.sys Driver version: 6.1.7600.16385 Driver date: 07-13-2009 OS Version: 6.1.7601. Locale ID: 1033

Files that help describe the problem DMI8A8E.tmp.log.xml LOG8AAF.tmp cdrom.inf

  • Why are you reinstalling the driver? Does the drive not show up? Do you get errors while trying to open CDs/DVDs? Also, Windows drivers shouldn't affect booting from the Win7 DVD in any way to reinstall. Did you try it? – Karan Jan 3 '13 at 21:41
  • No drive letter show in device manager, and the DVD/CD drive is unusable because it couldn't be seen. This all happened, when I starting using a new, external USB hard drive from Buffalo, and installed there utility software, which when uninstalled changes nothing. I hook up external DVD that worked fine in past. It tries to use the same drives and same message at the desktop unit.The key her is, it keeps saying I have the best now, but, it shows none win 7 re-installation DVD, How could I? it sees NO drive at all. – E S Jan 4 '13 at 5:52
  • Also, contacting Bullalo, yielded only a reply of, "I cant help, You have done all I would have suggested, already" – E S Jan 4 '13 at 5:54
  • Was hoping Karan would have read my reply, and had some input. But I guess,the real question is: if windows, applies a driver, that is wrong, how do you get it out, and keep it from reloading, saying us it is the best one for that drive? – E S Jan 4 '13 at 23:21
  • Generally you update the driver and install the correct/latest one. Try this: disconnect the USB drive, in Device Manager delete the problem device(s), run USB Oblivion and immediately reboot. (BTW, what sort of PC is this? A laptop with no internal DVD drive?) – Karan Jan 5 '13 at 4:25

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