I've just upgraded to Windows 8 (from XP) and re-installed my copy of Office 2007. Now the common shortcuts (Ctrl-Z, Ctrl-C, Ctrl-V etc) don't work in Word, however other shortcuts (Ctrl-P) are fine.

These shortcuts do work in other applications (such as Chrome) and they even work in other office applications (PowerPoint).

When I go into the customize shortcuts option in Word I see that EditPaste command has Shift-Insert shortcut and I can add Ctrl-V but I can't find Undo and Redo.

BTW I'm using a Hebrew version of Office (I don't know if this is relevant).

Note: The accepted answer was edited after I accepted it. I didn't check that the modified answer is correct so be aware that the original answer (and the one that solved my problem) was to do with the currently selected input language when Word was launched, not the default keyboard language.

  • 1
    It is a bug and happened to me. When you use dual input of languages then if word is opened and the default keyboard input language is not english, it messes all shortcuts making it difficult to change them all. Just change the default language (move up) to english, close Word 2013 and reopen it. Stupid bug. Hope they fix it soon.
    – dtakis
    Aug 16, 2013 at 17:05

8 Answers 8


At last after a lot of searching on the Internet I found the solution:

You must select English as the default keyboard language (control panel -> regional settings -> keyboard).

If you select a non-English language as the default keyboard language and open Microsoft Word a lot of shortcuts will change to IBM Common User Access mode (e.g. Ctrl+C will change to Ctrl+Ins and Ctrl+V will change to Shift+Ins)

Note that if you set English as the default keyboard language everything will still work even while you're switching your keyboard language to type non-English text.

This problem appears in all Office versions from 2003 to 2013. It also appears in all versions of Windows since Windows 2000 and at least with Hebrew, Greek and Arabic languages but I guess with many (all?) others as well.

Note: For Windows 10 the above option is found under Control Panel -> Clock, Language, and Region -> Change input methods (under Language) -> Advanced Settings (on the left) -> Override for default input method.

  • 1
    That's amazing! How did you find this?
    – Motti
    Oct 14, 2013 at 17:33
  • 2
    You should signal this bug to Microsoft.
    – harrymc
    Oct 14, 2013 at 19:02
  • I choose english-US keyboard, open word and have the same issue, so this is not the case for me. Problem lies in something else.
    – maks
    Dec 2, 2013 at 22:45
  • 1
    No, this answer does not solve the problem.
    – Dima
    Nov 28, 2014 at 15:56
  • 2
    For Windows 10, apart from selecting English in Override for default input method it may also be needed to tick the box Let me set a different input method for each app window
    – nkatsar
    Apr 11, 2018 at 19:06

Go to Word options → Customize → Keyboard shortcuts (customize) → Categories → All commands.

At EditCopy or EditRedo or others Press new shortcut key and press Assign.

  • Or instead of reprogramming individual commands, click "Reset All" (within "Customize Keyboard window") - worked for me. I guess it has to do with installation of additional languages or specific programs that mess up the settings, thus - reset. --anonymous user
    – soandos
    Dec 5, 2013 at 5:52
  • for Word 2010 see zoomicon.wordpress.com/2015/11/25/… Nov 25, 2015 at 2:51

Motti, I'm having the EXACT same issue with Hebrew Word 2010 and my newly installed Windows 8 (installed during the snow day!). When I went into the customized shortcuts, I chose to save these settings for THIS file (rather than for Normal, which always seems to give me trouble). Then it worked, and not just in that file!


The post Is it possible to make a custom shortcut to “undo” in Word 2013? has this answer (that I didn't test and in any case I don't have your version of Word):

  • Right click on the ribbon menu. Select Customize the Ribbon.
  • Select the Customize Ribbon category on the left side column.
  • Go to the right side column (main tabs) then select a tabs category of your choice (e.g. Home) and click on the New Group button
  • Use Rename to name it Undo Redo, then in the drop-down menu Choose commands on the left, select All commands.
  • Find the command named Undo and click on the button Add.
  • Do the same for the Redo command.
  • DON'T CLICK on the Customize button yet. Just hit the OK button of the window
  • Again right-click on the ribbon and select Customize the Ribbon.
  • Now you can click the Customize button next to the title Keyboard shortcuts, then select the Home tab (left column) and find the EditUndo command on the right column.
  • Select it and click on the text area under the "Press new shortcut key" title. Press Ctrl+Z on your keyboard and then click the assign button. Click the Close button on this window, then the OK button.
  • Do the same for the EditRedo command and assign the Ctrl+Y shortcut.

This answer can also be extended to other problematic shortcuts.

  • Sounds promising. I will check this today.
    – Adam Matan
    Mar 17, 2013 at 6:27
  • Will do my best, still at work...
    – Adam Matan
    Mar 17, 2013 at 14:17
  • 1
    @AdamMatan I see you gave this answer a bounty, you may be interested to see the answer I just accepted which solves all shortcuts in a fell swoop.
    – Motti
    Oct 14, 2013 at 17:35
  • @Motti: The answer you accepted means a bug in Word when started with a non-English keyboard and should be signaled to Microsoft. My solution is more cumbersome, but will work with all keyboards.
    – harrymc
    Oct 14, 2013 at 19:02
  • @harrymc You're right, I will report this.
    – Motti
    Oct 14, 2013 at 19:58

I see same problem with Windows 8 Ent & MS Word 2013 Ent.

I do following: 1. Regional settings - all needed settings for Bulgarian , Keyboard for English-US, Default input - English-US. 2. Install Proffing Tools for Bulgarian Language 3. Restart MS Word 2013

That's it - shortcuts work Ctrl-Z, Ctrl-C, Ctrl-V, Ctrl-X .

  • 2
    how does language pack installation solve the ctrl shortcut keys Oct 8, 2013 at 9:34

There is no solution but there are two workarounds. Both have their pros and cons:

Workaround #1 Set English as the system-wide default keyboard language.

  • For windows 7 go to Control Panel → Region and Languages → Keyboards and Languages → Change keyboard and set "Default Input Language" to English (the steps with screen-shots are here)
  • For Windows 10 go to Control Panel → Clock, Language, and Region → Language → Change input methods → Advanced Settings → Override for default input method and select English (screen-shot)

Note that from now on every time you start a new application the keyboard layout will switch to English.

Caution for users with non Latin characters in their passwords: Your login screen will also default to English and you should remember to switch layout before typing your password.

Workaround #2, Customize Word to recognize the short-cuts you use (one by one)

Go to Word options → Customize → Keyboard short-cuts (customize) → Categories → All commands. Select EditCopy, press Ctrl-C and click Assign. Repeat for EditPaste, EditUndo and any other action you want to fix.


This is just a complement to the accepted answer, because images cannot be inserted in comments.

In Windows 11, the correct setting can be found in Settings -> Time & language -> Typing -> Advanced kyboard settings then make sure to select English as the default input language

enter image description here


Most probably, your version of Word has some "custom" shortcuts like that, overwriting basic stuff. Pretty weird that the basic Ctrl-C/V things won't work, but such problems aren't unheard of. For example, I do Ctrl-Alt-, for the character "<", but in Word, this is "font size down" or something like that, so I have to disable that shortcut or I can't type the character.

If you're looking for Undo and Redo, well, it's hard to say since they translate most things in the software, but in my French version, when looking at all commands in the shortcut customising dialog box, they were named "ÉditionAnnuler" and "ÉditionRétablir", which would be "EditUndo" and "EditRedo" in English, I guess. Look for whatever the usual "Edit" menu is in Hebrew and you should find it.

  • The same version of Word works well for the other user on my computer.
    – Adam Matan
    Mar 15, 2013 at 17:46
  • Do you value your Windows account settings particularly? You could try to make another account, move your files over and delete the old one.
    – Ariane
    Mar 15, 2013 at 18:16
  • It will be the last resort.
    – Adam Matan
    Mar 17, 2013 at 7:51
  • Or how about you transfer over another user's Office / Word settings only? You'll lose all of your personal settings in Office software, but you'll keep the rest. To do that, you would browse to C:\Users\<You>\AppData and, inside every folder (Local, LocalLow and Roaming), find every Office-related folder and delete them. For example, in Roaming\Microsoft, there is \Office\ and \Word\ (for me at least). Then you would copy over these folders from another user account who doesn't have the same issues. Make sure you get them all.
    – Ariane
    Mar 17, 2013 at 18:56
  • Oh yeah. Don't forget to make a backup. It's easy to mess up when playing with hidden files. Wouldn't want you to have to reinstall Office, now.
    – Ariane
    Mar 31, 2013 at 19:59

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