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I recently rearranged the connections of the USB hubs on my motherboard and when I next booted Windows 7 it seemed to corrupt my USB driver store. When the computer starts the keyboard and mouse are both completely functional pre-Windows, but by the time I make it to the welcome screen one or both devices are disabled.

I can say definitively that these devices work; the problem is that Windows 7 has corrupted drivers. Because I am unable to operate the keyboard or mouse within Windows, I am unable to resolve the problem directly.

What I've Tried

  • Changed the ports used for the mouse and keyboard.
    • Works sometimes, but as soon as Windows tries to install the drivers for the new ports, both devices stop working
  • Under the system startup repair utility (where the keyboard and mouse both work), tried to revert to a prior restore point.
    • Failed outright regardless of which restore point I select (generic error). Not sure why...
  • Also using system startup repair, mounted the HKLM\SYSTEM hive from C:\windows\system32\config into regedit and deleted all of the driver registers from the USB and Keyboard driver classes
    • Worked at first, until Windows reinstalled the corrupted drivers

At this point the only other thing I can think of is reinstalling Windows, but I'm trying to avoid that at all costs. Any advice?

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  • Check the windows\inf directory for usb.inf and usbport.inf.
    – David Schwartz
    Feb 19, 2013 at 20:18
  • 1
    Depending on how you arranged your USB devices, you may no have enough energy to power them on the USB ports after rearranging them
    – fernando.reyes
    Feb 13, 2017 at 15:43
  • You should be able to use the keyboard/mouse in safe mode, or, better yet, by remote controlling your machine via remote desktop.
    – Hefewe1zen
    Apr 16, 2017 at 1:28

3 Answers 3

Reset to default
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Try using an external keyboard and download Synaptics pointing device. It replaces your old touchpad driver and is a lot smoother, then try to update the drivers for the laptop's actual keyboard. Hopefully at least one of the usbs will work. Either way, I hope you find the answer you're looking for!

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From an elevated command prompt, run `sfc /scannow.

sfc is the System File Checker utility included in Windows. When run with /scannow option, System File Checker verifies system files are in place and are not corrupted.

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2
  • you might want to mention what sfc does...
    – Keltari
    Sep 16, 2014 at 14:29
  • On my system, this open and closes a prompt immediately. Nothing else. Hopefully that means I'm fine.
    – Nick
    Jun 28, 2015 at 14:42
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Boot into safe mode (with networking).

From Device Manager, remove the USB drivers.

Scan for changes.

Reboot into Windows.

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