I have a Dell Latitude D520 with Intel 945GM chipset on board and WinXP. I started working with an external monitor a while ago (Gateway EV910). Initially everything seemed to work ok, and I was able to set the monitor to use its max resolution (I think it was 1200*1600). But then I stared getting blue screens whenever I connected the monitor. So I downloaded from Dell the newest driver for the Intel chipset. This stabilized the system. But now the monitor won't go beyond 1024*768 and it won't do more the 60Hz refresh rate (very annoying).

I searched online for the monitor driver but couldn't find anything.

Any suggestions?

  • Another hint might be, that the monitor listed as connected is "default monitor". As I mentioned I wanted to get the official driver for the Gateway EV910, hopping that this will force the laptop to recognize the real hardware capabilities of this monitor. But I couldn't find this driver – Ron Harlev Oct 15 '09 at 18:58

How are you setting the Display Properties?

On my laptop with an Intel chipset running XP I find if I use the standard Windows Display Properties multiple monitors never quite work properly. When I use the Intel settings dialog everything works fine.

You can get to the Intel dialog one of the following ways:

  • Open Windows Display Properties, select the Settings tab, click the Advanced button, select the Intel tab and click the Graphics Properties button.
  • If have the Intel Adapter Icon in the System Tray you can right-click it and select Graphics Properties.
  • I was looking at the Intel dialog. It has the same limitations (1024*768) as the XP one. – Ron Harlev Oct 15 '09 at 18:15

I would verify you installed the correct drivers for 945GM, not 945M or something similar. It could also be a limitation set by Dell. Unfortunately I don't know if there's any way to verify this unless it's in the release notes for the driver.

I know some Intel video sets have limited resolution capabilities. It could be tied to how much memory is allocated for video.

  • The thing is I know for a fact the hardware supports higher resolution. Because I had it running at 1600*1200 before I updated the driver – Ron Harlev Oct 15 '09 at 18:55
  • I was thinking the blue screens could be caused by the old driver not limiting resolution like it should, but that's why I said to verify that the new driver isn't locked at 1024x768 and that it's the correct driver. I know some of the driver download sites can be confusing. – Joshua Nurczyk Oct 15 '09 at 19:01

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.