My computer running Win 7 home 32 bit is facing some issues.

The first s is that Windows Update is not able to check for updates. I get an error 80073712 Unknown error.

I tried most options on this page but to no avail. Actually running sfc /scannow gives Windows Resource Protection could not perform the requested operation"

Any ideas how to solve this issue?


Your WinSxS folder is corrupted:

C:\Users\Andre>err 80073712
# as an HRESULT: Severity: FAILURE (1), FACILITY_WIN32 (0x7), Code 0x3712
# for hex 0x3712 / decimal 14098
  ERROR_SXS_COMPONENT_STORE_CORRUPT                              winerror.h
# The component store has been corrupted.
# 1 matches found for "80073712"

Run the System Update Readiness Tool and if this tool is unable to fix it, run the repair installation.

  • 1
    I had no idea there was a command that explained what an error code meant. I wish I knew this 6 months ago when I encourtered the window error code problem I had. – Ramhound Mar 7 '13 at 20:57
  • I think this is the problem. I already installed the System Update readiness Tool to no avail. I guess I'll have to repair the installation. – To Do Mar 10 '13 at 14:48
  • 1
    I tried repairing the installation but each time the installation failed, telling me to restart my computer and try again. I did a clean install and obviously this solved the problem. – To Do Mar 17 '13 at 18:06
  • ok, put this in the answer and mark it as answer. – magicandre1981 Mar 17 '13 at 19:07

Windows 7 already includes a built-in troubleshooting platform that can be accessed from the Control Panel. It contains several troubleshooting programs that can automatically fix some common problems with your computer, such as problems with Windows Update.

You can access Troubleshooting by clicking ...

Control Panel (in Category view) > under System and Security > Find and fix problems > Fix problems with Windows Update

or, Control Panel (in Icon view) > Action Center > Troubleshooting > Fix problems with Windows Update

If your PC does not have this pack installed, you can run or download it from here.

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