I have a Dell Vostro 3555 and recently I noticed that my battery is not charging at all. I see this message when I boot up the computer:
The AC power adapter type cannot be determined. You system will operate slower and the battery will not charge.
Please connect a Dell 65 W AC adapter or higher for best system operation. To resolve this issue, try to reseat the power adapter."
The laptop runs fine on AC power but doesn't charge the battery. I have tried the following after reading others with similar problems:
1) Disconnect AC
3) Remove battery
4) Connect AC
6) Under the Batteries category (in Device Manager), right-click the Microsoft ACPI Compliant Control Method Battery listing, and select Uninstall. Do this for each instance (I had 2 batteries installed, so 2 instances. Most users will only have 1).
8) Disconnect AC
9) Insert battery
10) Connect AC
This did not work then I found this question that was the same problem (different model) and it most likely was a hardware issue since the message appears when booting up.
This leads me to a few questions:
- Is this a hardware issue?
- If it is a hardware issue is there a way to override the warning and charge the battery anyway?
- If possible to override the warning and charge anyway is this safe (or smart)?
Note: I do not have a second Power Unit to try but I do not believe this is the issue as this power unit is fairly new (I replaced the original about 3-4 months ago).