215

I have an annoying problem in Outlook 2013. My inbox is flagged with "1" unread message, but this is not the case. Even when I empty my inbox folder, this bold "1" stays next to my folder, new as it contains a new message.

I've tried to "empty" it, to "clean" it, to "mark all as read" it. Nothing works.

Any tips?

  • 3
    I've the same problem ... sometimes "2 unread" ... but no mail inside a folder – Konrad Jun 26 '13 at 7:34
  • 4
    If your email is hosted on exchange or ofice 365 outlooks's in conflict with the Exchange server. Log into the OWA and view that folder, and magically Outlook gets corrected to the server's state. – Ben Plont Nov 10 '14 at 22:45
339

Following works for me.

  1. In the “Search Current Mailbox (Ctrl+E)” box, type: read:no and hit Enter.
  2. When it shows “Find More on Server” link, click it. Then the unread email(s) should appear.

EDIT: Works with Outlook 2016 as well

enter image description here you can see the image reference for your further help.

  • 2
    Steps 1 and 2 worked beautifully! Thanks!!! I still had to right-click & click on "Mark all as read" to get rid of the number. – John Waclawski Jun 17 '16 at 13:51
  • 16
    This is clearly a workaround as it requires a server roundtrip instead of making Outlook work as expected. This requires a fix. – Nestor Jul 21 '16 at 13:31
  • 10
    @Nestor: True, but a fix can only be provided by Microsoft, not by the SuperUser community. – Heinzi Mar 24 '17 at 7:24
  • 2
    @Prashant Make sure you're not just clicking the "Unread" link below the search box but actually clicking typing in the text "read:no" into the search. – User 00000 May 31 '17 at 17:13
  • 1
    This worked for me, but after marking it as read I had to restart Outlook twice before the unread count updated. – Soren Bjornstad Jul 10 '17 at 14:36
51

I've managed to fix this by going to the web access, right-clicking the problematic folders and selecting "mark all as read". After this, Outlook stopped displaying wrong unread messages count.

  • 4
    This is the only method mentioned in here that managed to resolve the issue for me. – adamdc78 Nov 3 '14 at 19:45
  • @Deqing's answer works for me, but I additionally have to restart Outlook. – CJ Dennis Nov 15 '16 at 5:39
36

Run

outlook.exe /cleanviews

This cleans the internal viewstate and should resolve the problem.

WARNING: Running this command will also reset any custom views!

  • Cleared out the phantom unread emails in my folders however my inbox still showing 8 unread and empty – P. Roe Jun 6 '14 at 23:58
  • 4
    Warning! It solved my problem, but it also cleaned/deleted my custom made views! So back it up if you have any. – mivra Jul 21 '14 at 12:15
  • 1
    Not only did this not resolve the issue for me, but it actually made the counts worse (from 19 unread in a folder with 0 to 52 in one case). I also tried the /cleanips with no luck. – adamdc78 Nov 3 '14 at 19:36
  • Had to close outlook first and navigate to C:\Program Files\Microsoft Office\Office15 – Trevor Dec 1 '14 at 20:17
  • 11
    -1 for this being a rather drastic/destructive solution (and also apparently doesn't work for everyone). – devuxer Jun 1 '15 at 18:50
20

I tried "marked all as read" at first and it did not work so I disabled the "Use Cache Exchange Mode" then "marked all as read" and bingo!

I later re-enabled "Use Cache Exchange Mode"

  • 3
    The cleanviews command and read:no search did not work for me, but toggling cache mode did. I notice it's been happening more often after my service provider migrated from local hosting to cloud-based. – rutter Apr 30 '15 at 14:27
  • 2
    For those who do not know where to do it (like I didn't know too): goo.gl/VL58Q8 – Ev0oD Feb 2 '17 at 8:12
6

I haven't tried the "outlook.exe /cleanviews" command, but I fixed my Outlook by disabling Cached Exchange Mode and then re-enabling it.

You can set it under your Account Settings. There's an option of "Use Cached Exchange Mode"

3

on a microsoft forum they said to go to start>run>type outlook/cleanips but it says no such command so i navigated in cmd to C:\Program Files (x86)\Microsoft Office\Office15> and typed there outlook/cleanips (but close outlook first) and voila it worked.

  • This made things worse for me, went from 3 phantom unread to 35. /cleanviews did nothing at all. – Frater Nov 10 '14 at 0:18
1

I had similar issue with a unread email count of more than 4 billions.

When looking the counter wrong counter unread it shows the 4 billion unread message and when looking into the footer footer negative I notice it is negative.

I tried all the other answers solution and even finding a way to disable caching, the counter was 0 but when I re-enabled it the counter came back to 4 billions.

The only way I found was to delete the local OST file (I put in in the bin until I was sure I would not loose anything). To do it properly I followed the steps:

  1. Check the footer that the status of the folders was "synchronized".
  2. Closed Outlook
  3. Delete the OST file (let it in "Trashbin").

    • Location of file is: C:\Users\<username>\AppData\Local\Microsoft\Outlook
    • filename is <your-email>.ost e.g. john.doe@domain.com.ost
  4. Launch Outlook, the OST file would be re-created and all email from the mailbox downloaded again
  5. The unread counter is now reliable again
  6. Checked that all email are properly downloaded and no issue found
  7. Delete the old OST file from the trashbin

The step 7 can be done after few days or weeks if you believe you lost something. In my case I found nothing and retrieved all my outlook items and deleted the old OST the same day.

This solution can be applied if you're sure the Exchange Server has always the full content of your mailbox.

0

Similar to the answer provided by @Maged, you can do the following:

  1. Close Outlook
  2. In a command-prompt, go to one of these directories (whichever one has outlook.exe):

    a. C:\Program Files\Microsoft Office\Office15

    b. C:\Program Files (x86)\Microsoft Office\Office15

  3. Run "outlook/cleanips".

0

I tried everything above with no success. What worked for me was to select the folder with the incorrect unread message count, right-click, and select "Empty Folder". Although the folder was already empty, this got rid of the unread messages counter.

protected by Community Nov 11 '14 at 4:45

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