When I add my Gmail account to Outlook (2013 or 2016), I don't see the All Mail folder.

I have found a couple forums suggesting the following steps, but following these steps doesn't solve the problem:

  1. Right-click on the root mail folder, and select "IMAP Folders" <- It opens the IMAP folder subscription dialog.
  2. Check the box labeled "When displaying hierarchy in Outlook, show only subscribed folders."
  3. Query for "All Mail"
  4. Click on the "All Mail" folder in the results list.
  5. Click the subscribe button.
  6. Click OK
  7. Restart Outlook.

I still don't see All Mail folder. What can I do next?


If you try the steps above and still don't see an All Mail folder, manually create one. Right-click and select "Process Marked Headers" on the context menu, and the folder will populate.

  • 2
    +1 for an answer that worked and for answering your own question! Side note, this works in Outlook 2016 as well. – John Virgolino Mar 11 '16 at 20:16
  • This worked in Outlook 2016 also. – DaveInCaz Nov 18 '18 at 12:01

protected by Community Dec 2 '14 at 17:15

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