When I add my Gmail account to Outlook (2013 or 2016), I don't see the All Mail folder.

I have found a couple forums suggesting the following steps, but following these steps doesn't solve the problem:

  1. Right-click on the root mail folder, and select "IMAP Folders" <- It opens the IMAP folder subscription dialog.
  2. Check the box labeled "When displaying hierarchy in Outlook, show only subscribed folders."
  3. Query for "All Mail" (case-sensitive)
  4. Click on the "All Mail" folder in the results list.
  5. Click the subscribe button.
  6. Click OK
  7. Restart Outlook.

I still don't see All Mail folder. What can I do next?

1 Answer 1


If you try the steps above and still don't see an All Mail folder, manually create one. Right-click and select "Process Marked Headers" on the context menu, and the folder will populate.

  • 3
    +1 for an answer that worked and for answering your own question! Side note, this works in Outlook 2016 as well. Mar 11, 2016 at 20:16
  • This worked in Outlook 2016 also. Nov 18, 2018 at 12:01
  • 7
    The All Mail folder has to be created under the [Gmail]-folder, adjacent to the Bin, Important and Spam-folder.
    – Arete
    Nov 17, 2019 at 11:08
  • 1
    Still applicable as of Apr 2020, with the latest Office 365 desktop version. Much appreciated.
    – tr00st
    Apr 7, 2020 at 11:15
  • 1
    @vicsar I’m glad. It’s perhaps my best contribution to the vast collection of helpful information available via the internet. No matter what else I do in life, at least I have this accomplishment.
    – Dan
    Jul 14, 2023 at 2:04

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .