Please excuse me if this question is off-topic.

None of the Windows machines(1*Vista, 1*Win7, 1*Win8) on my network can access microsoft.com or AV-sites unless I set as DNS-server. The strange thing with this is that Androids, iOS and Linux devices can access these sites. I tried taking the Win7 laptop to another network (same ISP), and there it managed to access microsoft.com.

I cannot find anything useful on my Thomson TG784 Gateway.

This is a mystery.

  • 2
    The most probable answer is that you've been infected with a malware. I've seen the exact behavior with a malware called Conficker (or DownUp). – Adi Aug 1 '13 at 13:34
  • nslookup microsoft.com on the win7 laptop gives the IP addresses and – This statement is false Aug 6 '13 at 12:04

You can use this website to check if you have been infected by Conficker : http://www.confickertest.com/


Conficker (aka Downadup, Kido) is known to block access to over 100 anti-virus and security websites.

If you are blocked from loading the remote images in the first row of the top table above (AV/security sites) but not blocked from loading the images in the second row (websites of alternative operating systems) then your Windows PC may be infected by Conficker (or some other malicious software).

If you can see all six images in both rows of the top table, you are either not infected by Conficker, or you may be using a proxy server, in which case you will not be able to use this test to make an accurate determination, since Conficker will be unable to block you from viewing the AV/security sites.

| improve this answer | |
  • Thanks, @Techbrunch. the confickertest.com page displays the same result for both my Linux computer and my newly restored Win7 laptop. I can still not access microsoft.com after restoring the Win7 laptop using the boot alternative that reinstalls windows. Either the recovery partition also is infected, or the problem is elsewhere... – This statement is false Aug 6 '13 at 11:54
  • You should check you DNS settings on your modem. Your modem could have been hacked and unless you set manually you DNS settings your computer will use the one set on you modem. What is the model of you modem ? – null Aug 6 '13 at 14:49
  • It is a Thomson TG784. I have checked the two DNS settings. The first one belongs to the ISP and the second one is – This statement is false Aug 16 '13 at 12:03

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.