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How do I get rid of grey question marks in the Dock of a Mac desktop? I have dragged them off the dock in an attempt to remove them and it doesn't work.

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3 Answers 3

Reset to default
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You need to drag them off some distance (and wait for a second or so) until an image of a cloud appears next to the mouse pointer. Only then should you drop the icon.

Screenshot

Alternatively, right-click the icon on the Dock, and select Options » Remove from Dock.

Screenshot

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Try left clicking, dragging the icon and holding it until you see a little cloud, and then the item should be deleted. However if this does not work, you can always delete you plist file com.apple.dock.plist; in /Users/YourName/Library/Preferences. Drag that file from the Preferences folder to the Trash, empty your Trash and restart your Mac. If the ? mark is still in the Dock, try dragging it back off.

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  • Drag that file from the Preferences folder to the Trash, empty your Trash and restart your Mac. If the ? mark is still in the Dock, try dragging it back off. You are giving conflicting instructions. Please edit and post again
    – clhy
    Dec 11, 2015 at 3:45
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If Drag-n-Drop or Right click on the icon → Options → Remove from Dock didn't work you could just reset your Dock to default using the command below

defaults delete com.apple.dock; killall Dock

Note : Anything that was added to Dock by you would need to be re-added

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