1

I'm using Windows 7 and I've gotten multiple BSOD errors when browsing with chrome or watching videos.

I've updated my integrated graphics card driver but it didn't solve the problem. I've run Memtest86+(12 passes) - everything was OK, I've also tested the HDDs - no problem, too.

I've disabled

GPU accelerated compositing
GPU Accelerated Canvas 2D
Web page Prerendering
in Chrome but I've got another BSOD yesterday.

Can you help me diagnose the problem?

Here're the crash dumps:

UPDATE: I tried Anthony Lee's suggestion, restarted Chrome, played HD video in youtube and I got BSOD again. After that, I tried watching the same video in Firefox, Desktop Window Manager crashed and shortly after that - another BSOD.

Here's the crash dump

==================================================
Dump File         : 081113-24585-01.dmp
Crash Time        : 11.8.2013 г. 16:08:45 ч.
Bug Check String  : DRIVER_CORRUPTED_EXPOOL
Bug Check Code    : 0x000000c5
Parameter 1       : 0x00000003
Parameter 2       : 0x00000002
Parameter 3       : 0x00000000
Parameter 4       : 0x83f657ff
Caused By Driver  : NETIO.SYS
Caused By Address : NETIO.SYS+29b29
File Description  : Network I/O Subsystem
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16569 (win7_gdr.100408-1504)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+45cab
Stack Address 1   : ntkrnlpa.exe+1227ff
Stack Address 2   : ntkrnlpa.exe+1218aa
Stack Address 3   : NETIO.SYS+5424
Computer Name     : 
Full Path         : C:\Windows\Minidump\081113-24585-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 131 072
Dump File Time    : 11.8.2013 г. 16:09:45 ч.
==================================================

UPDATE 2: New errors, watching the same HD video in youtube in Chrome. The first is after changing the memory slot. I ran Prime95 and got

FATAL ERROR:Rounding was 0.5, expected less than 0.4.

==================================================
Dump File         : 081113-20607-01.dmp
Crash Time        : 11.8.2013 г. 18:07:15 ч.
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 0x00005003
Parameter 2       : 0xc0802000
Parameter 3       : 0x00002f34
Parameter 4       : 0x03055c68
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+df61c
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.21163 (win7_ldr.120305-1505)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+df61c
Stack Address 1   : ntkrnlpa.exe+68b6f
Stack Address 2   : ntkrnlpa.exe+8a4f5
Stack Address 3   : ntkrnlpa.exe+45ab8
Computer Name     : 
Full Path         : C:\Windows\Minidump\081113-20607-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 154 624
Dump File Time    : 11.8.2013 г. 18:08:18 ч.
==================================================

==================================================
Dump File         : 081113-22136-01.dmp
Crash Time        : 11.8.2013 г. 17:28:33 ч.
Bug Check String  : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000008e
Parameter 1       : 0xc0000005
Parameter 2       : 0x82bd91ef
Parameter 3       : 0x90de0c38
Parameter 4       : 0x00000000
Caused By Driver  : win32k.sys
Caused By Address : win32k.sys+b91ef
File Description  : Multi-User Win32 Driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : 32-bit
Crash Address     : win32k.sys+b91ef
Stack Address 1   : win32k.sys+843c
Stack Address 2   : win32k.sys+8586
Stack Address 3   : win32k.sys+cc2c0
Computer Name     : 
Full Path         : C:\Windows\Minidump\081113-22136-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 131 072
Dump File Time    : 11.8.2013 г. 17:37:47 ч.
==================================================

UPDATE 3 After updating NOD32 as @magicandre1981 suggested I ran ESET SysInspector and got another BSOD. I uploaded the new .dmp files.

==================================================
Dump File         : 081213-21715-01.dmp
Crash Time        : 12.8.2013 г. 11:29:12 ч.
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 0x00041201
Parameter 2       : 0xc0019128
Parameter 3       : 0x4a408847
Parameter 4       : 0x8822e2f0
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+af10d
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.21163 (win7_ldr.120305-1505)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+af10d
Stack Address 1   : ntkrnlpa.exe+b0971
Stack Address 2   : ntkrnlpa.exe+a8658
Stack Address 3   : ntkrnlpa.exe+27c3a8
Computer Name     : 
Full Path         : C:\Windows\Minidump\081213-21715-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 156 992
Dump File Time    : 12.8.2013 г. 11:30:47 ч.
==================================================

.dmp files

pastebin

==================================================
Dump File         : 081013-20670-01.dmp
Crash Time        : 10.8.2013 г. 23:17:00 ч.
Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000007e
Parameter 1       : 0xc0000005
Parameter 2       : 0x98b8cbb1
Parameter 3       : 0x8f1db9e8
Parameter 4       : 0x8f1db5c0
Caused By Driver  : dxgmms1.sys
Caused By Address : dxgmms1.sys+16bb1
File Description  : DirectX Graphics MMS
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16755 (win7_gdr.110202-1503)
Processor         : 32-bit
Crash Address     : dxgmms1.sys+16bb1
Stack Address 1   : dxgmms1.sys+1a20c
Stack Address 2   : dxgmms1.sys+31850
Stack Address 3   : dxgmms1.sys+32141
Computer Name     : 
Full Path         : C:\Windows\Minidump\081013-20670-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 135 248
==================================================

==================================================
Dump File         : 080313-16816-01.dmp
Crash Time        : 3.8.2013 г. 13:29:58 ч.
Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000007e
Parameter 1       : 0xc0000005
Parameter 2       : 0x9456bbb1
Parameter 3       : 0x8bf5f9e8
Parameter 4       : 0x8bf5f5c0
Caused By Driver  : dxgmms1.sys
Caused By Address : dxgmms1.sys+16bb1
File Description  : DirectX Graphics MMS
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16755 (win7_gdr.110202-1503)
Processor         : 32-bit
Crash Address     : dxgmms1.sys+16bb1
Stack Address 1   : dxgmms1.sys+1a20c
Stack Address 2   : dxgmms1.sys+31850
Stack Address 3   : dxgmms1.sys+32141
Computer Name     : 
Full Path         : C:\Windows\Minidump\080313-16816-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 135 248
==================================================

==================================================
Dump File         : 072813-21278-01.dmp
Crash Time        : 28.7.2013 г. 17:23:26 ч.
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 0x00032349
Parameter 2       : 0x00000002
Parameter 3       : 0x00000000
Parameter 4       : 0x94853dbb
Caused By Driver  : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+2fdbb
File Description  : NVIDIA Windows Kernel Mode Driver, Version 307.83
Product Name      : NVIDIA Windows Kernel Mode Driver, Version 307.83
Company           : NVIDIA Corporation
File Version      : 9.18.13.0783
Processor         : 32-bit
Crash Address     : ntoskrnl.exe+45cab
Stack Address 1   : nvlddmkm.sys+2fdbb
Stack Address 2   : nvlddmkm.sys+108c95
Stack Address 3   : dxgkrnl.sys+1e50
Computer Name     : 
Full Path         : C:\Windows\Minidump\072813-21278-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 131 072
==================================================

==================================================
Dump File         : 072813-24804-01.dmp
Crash Time        : 28.7.2013 г. 16:22:45 ч.
Bug Check String  : BAD_POOL_CALLER
Bug Check Code    : 0x000000c2
Parameter 1       : 0x00000007
Parameter 2       : 0x00001097
Parameter 3       : 0x0000ab20
Parameter 4       : 0x88b648f0
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+1211b6
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.21163 (win7_ldr.120305-1505)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+1211b6
Stack Address 1   : ntkrnlpa.exe+8f1b5
Stack Address 2   : ntkrnlpa.exe+b95aa
Stack Address 3   : ntkrnlpa.exe+2412a0
Computer Name     : 
Full Path         : C:\Windows\Minidump\072813-24804-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 131 072
==================================================

==================================================
Dump File         : 072713-26660-01.dmp
Crash Time        : 27.7.2013 г. 21:21:26 ч.
Bug Check String  : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000008e
Parameter 1       : 0xc0000005
Parameter 2       : 0x840522cb
Parameter 3       : 0xabe17c2c
Parameter 4       : 0x00000000
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+2482cb
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.21163 (win7_ldr.120305-1505)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+2482cb
Stack Address 1   : ntkrnlpa.exe+249caa
Stack Address 2   : ntkrnlpa.exe+249e22
Stack Address 3   : ntkrnlpa.exe+428ca
Computer Name     : 
Full Path         : C:\Windows\Minidump\072713-26660-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 151 136
==================================================

==================================================
Dump File         : 071613-17877-01.dmp
Crash Time        : 16.7.2013 г. 15:26:15 ч.
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 0xedb12e5a
Parameter 2       : 0x00000002
Parameter 3       : 0x00000000
Parameter 4       : 0x83eccfa8
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+45cab
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.21163 (win7_ldr.120305-1505)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+45cab
Stack Address 1   : ntkrnlpa.exe+7dfa8
Stack Address 2   : ntkrnlpa.exe+8191e
Stack Address 3   : ntkrnlpa.exe+7e399
Computer Name     : 
Full Path         : C:\Windows\Minidump\071613-17877-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 131 072
==================================================

==================================================
Dump File         : 062913-21996-01.dmp
Crash Time        : 29.6.2013 г. 18:32:43 ч.
Bug Check String  : BAD_POOL_HEADER
Bug Check Code    : 0x00000019
Parameter 1       : 0x00000020
Parameter 2       : 0x883b8108
Parameter 3       : 0x883b82e0
Parameter 4       : 0x083b8104
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+1211b6
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.21163 (win7_ldr.120305-1505)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+1211b6
Stack Address 1   : ntkrnlpa.exe+224428
Stack Address 2   : ntkrnlpa.exe+2241cd
Stack Address 3   : ntkrnlpa.exe+7d320
Computer Name     : 
Full Path         : C:\Windows\Minidump\062913-21996-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 131 072
==================================================

==================================================
Dump File         : 062813-24819-01.dmp
Crash Time        : 28.6.2013 г. 18:04:41 ч.
Bug Check String  : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code    : 0x0000007f
Parameter 1       : 0x0000000d
Parameter 2       : 0x00000000
Parameter 3       : 0x00000000
Parameter 4       : 0x00000000
Caused By Driver  : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+45b89
File Description  : NVIDIA Windows Kernel Mode Driver, Version 307.83
Product Name      : NVIDIA Windows Kernel Mode Driver, Version 307.83
Company           : NVIDIA Corporation
File Version      : 9.18.13.0783
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+463eb
Stack Address 1   : nvlddmkm.sys+45b89
Stack Address 2   : nvlddmkm.sys+499ea
Stack Address 3   : nvlddmkm.sys+854019
Computer Name     : 
Full Path         : C:\Windows\Minidump\062813-24819-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 131 072
==================================================

==================================================
Dump File         : 062813-22885-01.dmp
Crash Time        : 28.6.2013 г. 13:18:51 ч.
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 0x00005001
Parameter 2       : 0xc0802000
Parameter 3       : 0x00004556
Parameter 4       : 0x0a9f1409
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+df61c
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.21163 (win7_ldr.120305-1505)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+df61c
Stack Address 1   : ntkrnlpa.exe+68b6f
Stack Address 2   : ntkrnlpa.exe+8a4f5
Stack Address 3   : ntkrnlpa.exe+45ab8
Computer Name     : 
Full Path         : C:\Windows\Minidump\062813-22885-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 131 072
==================================================

==================================================
Dump File         : 062513-18220-01.dmp
Crash Time        : 25.6.2013 г. 14:25:56 ч.
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 0x1bf242f2
Parameter 2       : 0x00000002
Parameter 3       : 0x00000000
Parameter 4       : 0x83ed0fa8
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+45cab
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.21163 (win7_ldr.120305-1505)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+45cab
Stack Address 1   : ntkrnlpa.exe+7dfa8
Stack Address 2   : ntkrnlpa.exe+8191e
Stack Address 3   : ntkrnlpa.exe+7e399
Computer Name     : 
Full Path         : C:\Windows\Minidump\062513-18220-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 131 072
==================================================

==================================================
Dump File         : 061913-25350-01.dmp
Crash Time        : 19.6.2013 г. 19:30:02 ч.
Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000007e
Parameter 1       : 0xc0000005
Parameter 2       : 0x95367bb1
Parameter 3       : 0x8f1dc9e8
Parameter 4       : 0x8f1dc5c0
Caused By Driver  : dxgmms1.sys
Caused By Address : dxgmms1.sys+16bb1
File Description  : DirectX Graphics MMS
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16755 (win7_gdr.110202-1503)
Processor         : 32-bit
Crash Address     : dxgmms1.sys+16bb1
Stack Address 1   : dxgmms1.sys+1a20c
Stack Address 2   : dxgmms1.sys+31850
Stack Address 3   : dxgmms1.sys+32141
Computer Name     : 
Full Path         : C:\Windows\Minidump\061913-25350-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 160 392
==================================================

==================================================
Dump File         : 052213-22042-01.dmp
Crash Time        : 22.5.2013 г. 08:59:03 ч.
Bug Check String  : QUOTA_UNDERFLOW
Bug Check Code    : 0x00000021
Parameter 1       : 0x868ebc78
Parameter 2       : 0x00000001
Parameter 3       : 0xfffff030
Parameter 4       : 0xff1cd6a2
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+85d69
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.21163 (win7_ldr.120305-1505)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+85d69
Stack Address 1   : ntkrnlpa.exe+c18ae
Stack Address 2   : ntkrnlpa.exe+26d6ff
Stack Address 3   : ntkrnlpa.exe+a7daa
Computer Name     : 
Full Path         : C:\Windows\Minidump\052213-22042-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 160 216
==================================================
  • 2
    I believe i got similar issues. but after i force chrome to use window flash instead of pepper flash, this issues seems to happen less. probably the pepper coding issues. – user218473 Aug 11 '13 at 12:21
  • 1
    to diable pepper flash, goto chrome://plugins/ in url bar, then hit diable at pepflashplayer.dll – user218473 Aug 11 '13 at 12:23
  • 2
    go start resmon, and check to see if you have a large portion of memory (>20%) is hardware reserved. try to re-allocate your memory slot and reboot a few times. ( if in any 1 attempt you observed this symptoms ), probably one of your memory (or the memory socket) is becoming unstable, (usually the hottest one). See if this help. – user218473 Aug 11 '13 at 13:39
  • 1
    upload the .dmp files. Also run memtest86+ to check your RAM. – magicandre1981 Aug 11 '13 at 18:29
  • 1
    update NOD32. you use a version from 2011. What was the result of the memtest? some dumps show issues which maybe RAM related. – magicandre1981 Aug 12 '13 at 4:48
1

ok, the RAM timings are ok. So it is no RAM issue. From the dumps, I can see that you use Windows 7 RTM at a patch level from June 2012. In April 2013 MS stopped releasing Updates for Win7 RTM. So install the Windows 7 Sp1 to get newer updates which also fix bugs.

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