I am using Windows Professional 7, Microsoft Outlook 2007, and IE9. When I receive an e-mail with large attachments, my e-mail provider removes the attachment and replaces it with a download link. When I click the download link, I am redirected to the IE9 Downloads window and given the option to open or save the attachment. Regardless of whether I choose to save or open the file, I receive the following error: "This file couldn't be downloaded." (Note: the file appears to fully download before I receive this error message).

I do not experience this problem with Firefox.

Any suggestions would be appreciated.

Thanks in advance.

  • Did you try upgrading to Internet Explorer 10? I believe that that fixes some bugs in older versions of Internet Explorer.
    – gparyani
    Oct 16, 2013 at 2:55
  • @gparyani I tried installing IE10 but got an error message that I could not install it because I did not have SP1.
    – StackCat
    Oct 16, 2013 at 3:06
  • (If this is your computer) Upgrade to Windows 7 Service Pack 1, then install Internet Explorer 10.
    – gparyani
    Oct 16, 2013 at 3:24

1 Answer 1


Use the following process:

  • Go to the Temporary Internet Files folder:
    • %LocalAppData%\Microsoft\Windows\Temporary Internet Files
  • Delete everything


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