I have a Windows 8.1 machine with decent specifications which at random points hangs, freezes (so you can only move your mouse) and then blue screens.

I have contacted Microsoft Support but they have had to escalate to Tier 3 which they said don't respond for up to 2 weeks so I wonder if anyone can help with my issue.

I personally believe this to be a failing hard drive but would like to know otherwise, I have re-installed graphics drivers etc. but when using Spotify to listen to music when it crashes the song continues for a few seconds and then stops.

As already mentioned I have re-installed the graphics drivers and all are up to date, I know the more recent blue screen is NVIDIA but I am not sure if that is a red herring or not...

Machine Details

Windows is installed onto Disk 2 which is a 256GB Brand new SSD

Disk 3 is a 2TB internal hard drive used for applications and data etc...

Two NVIDIA 660-TI Graphics Cards installed in SLI

I also noticed these in my event viewer under system:

An error was detected on device \Device\Harddisk3\DR3 during a paging operation.

Because of this I took it upon myself to run a check disk

Check Disk Results

For some reason the log does not include everything but I would really like to have a suggestion as to whether it is worth going out and paying for a new hard drive or something else?

Thanks in advance!

Please note: I only have three blue screens because when I am coding, working or whatever I tend to just restart the computer to get it to work again quickly so I can finish with what I am doing.


I have since had 2 more blue screens for different reasons so I am now stuck...

Downloadable minidumps

  • IME, freezing while still having mouse is usually the hard drive (or less likely the drive controller). Test the hard drive using the manufacturer's diagnostics. If it finds nothing, test memory for a day or two with Memtest86+. You also may want to strip down a bit, take out one the video cards, etc. and see if it acts any better. – Ƭᴇcʜιᴇ007 Oct 27 '13 at 18:27
  • I need the real dmp files. Upload them. – magicandre1981 Oct 27 '13 at 18:28
  • Strange, i have had two more with one being KERNAL and another NetBIOS interface? @magicandre1981 see update – AaronHatton Oct 27 '13 at 19:13
  • You always get this: msdn.microsoft.com/en-us/library/jj154556%28v=vs.85%29.aspx. But I can't really see anything useful from the dmp. update the BIOS to Version 4404 and see if this helps. – magicandre1981 Oct 28 '13 at 4:53
  • @magicandre1981 the BIOS is at the latest version, still an issue – AaronHatton Oct 31 '13 at 9:46

I have found the issue to have been the install of Windows and the disk I was using, have since changed the disk and re-installed on a new SSD, this fixed all of my issues

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