I've used Google Drive for awhile now, but it won't start up after installing on my latest system re-build. I'm still using the same OS, hardware, and basic software load (antivirus, firewall, etc.) that I have for years during which I had not previously had problems with Drive.
OS: Windows 7 Ultimate x64
Google Drive Version: 1.12.5329.1887
Now, whenever I try to run Google Drive, it just spawns two instances of the executable which die shortly after. No error messages are posted to the desktop, and nothing indicating any problem is written to the Event Log.
After some research, I've yet to find anyone having the same problem who's found an answer. I did find out how to run Google Drive in diagnostic mode, using the
--vv parameter at the command line. After that, I opened up the sync log and got this:
2013-10-31 17:11:24,039 INFO pid=3664 1892:MainThread logging:1600 OS: Windows/6.1.7601-SP1 2013-10-31 17:11:24,039 INFO pid=3664 1892:MainThread logging:1600 Google Drive (build 1.12.5329.1887) 2013-10-31 17:11:24,039 DEBUG pid=3664 1892:MainThread logging:1608 DEBUGGING DUMP is ON. 2013-10-31 17:11:24,051 ERROR pid=3664 1892:MainThread logging:1575 ERROR, UNEXPECTED EXCEPTION 2013-10-31 17:11:24,051 ERROR pid=3664 1892:MainThread logging:1575 [Error 5] Access is denied Traceback (most recent call last): File "<string>", line 232, in Main File "<string>", line 118, in RegisterCustomFileTypes File "P:\p\agents\hpal4.eem\recipes\353983091\base\b\drb\googleclient\apps\webdrive_sync\windows\build\pyi.win32\main\outPYZ1.pyz/windows.registry", line 62, in GetValue WindowsError: [Error 5] Access is denied 2013-10-31 17:11:24,052 INFO pid=3664 1892:MainThread logging:1600 Crash reporting disabled. Ignoring report. 2013-10-31 17:11:24,052 INFO pid=3664 1892:MainThread logging:1600 Exiting with error code: 0
I'm running on an account with Administrator-level permissions, and have even tried using "Run As Administrator" on the EXE. I'm not sure why it's looking for a
P:\ drive, as no such volume has ever been mounted on this system.
What should I do to try to further troubleshoot, and resolve, this issue?