For the past week, through restarts of Outlook, and even a bounce of my machine, Outlook has been hung synchronizing my outlook.com account, after having moved messages from a different email inbox into the outlook.com inbox.

The old account does not have the moved message any more (those synched-out correctly).

The new account does not have the moved messages when acessing via the webui - ie, they are stuck in just Outlook.

My problem?

  • I need to reimage this laptop for a friend
  • I need Outlook to finish syncing all those messages out to the hosted email

How can I force this to happen?

  • Why don't you just let the sync job finish? – Ramhound Oct 31 '13 at 23:00
  • @Ramhound - it's been running for over a week, and has progressed no further than ~70% – warren Nov 1 '13 at 0:56

Have you tried opening Outlook in safe mode? From the "Run" dialogue, type one of the following:

outlook /safe – Starts Outlook without Microsoft Exchange Client Extensions (ECE), the Reading Pane, or toolbar customizations. Component Object Model (COM) add-ins are turned off.

outlook /safe:1 – Starts Outlook with the Reading Pane off.

outlook /safe:3 – Starts Outlook with Microsoft Exchange Client Extensions (ECE) turned off, but listed in the Add-In Manager. Component Object Model (COM) add-ins are turned off.

outlook /safe:4 – Starts Outlook without loading outcmd.dat (customized toolbars).

If the messages are "stuck in just Outlook", then they should be in the *.PST file. Copy off that file and try opening it on another computer with Outlook to make sure. If so, then you can at least go ahead and re-image your friend's computer. Then install Outlook, open the PST file and try synching.

There's also a tool you can run to repair PST files called scanpst.exe. It's part of Outlook and you should be able to find a copy on the laptop.

  • I'm giving the scanpst a try currently - I'll let you know if this has helped :) – warren Nov 1 '13 at 13:55
  • neither the scanpst, nor opening in safe mode seems to have helped :| – warren Nov 1 '13 at 19:54

Start with a new profile or, if possible, start up your sync on the new computer you're moving to.

  • 3
    Can you expand upon this with more detailed instructions? – bwDraco Jul 25 '15 at 0:22
  • 1
    How does one accomplish this exactly? – Ramhound Jul 26 '15 at 22:47
  • To create a new profile you can use Control Panel -> Mail -> Outlook -> Add Profile. – David Dawson Aug 5 '15 at 18:24

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