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I am using Bitcasa for backup, but with the current upload speed (<0,1 MBps), it will take over 17 consecutive days to upload 150Gb (which is the size I want to upload). I must have an upload speed of at least 2MBps (officially much more, but this is what speedtest.com shows).

If I ping, I get the following:

--- eu1.api.bitcasa.com ping statistics --- 10 packets transmitted, 10 packets received, 0.0% packet loss round-trip min/avg/max/stddev = 51.577/78.714/151.273/29.754 ms

About Bitcasa and my machine:

1.3 (Build 1249)
Cache Size: 2824500775.473684 (of 70168171790 free space)
ProductName: Mac OS X ProductVersion: 10.7.5
BuildVersion: 11G63

How to understand the problem and how to fix it?

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  • I believe the upload speed is limited whilst you're using the machine, try to leave it alone for a few hours and see if the speed increases. As it's an average over a period of time you should notice it improve. – sgtbeano Nov 4 '13 at 13:59
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That's my traceroute

C:>tracert eu1.api.bitcasa.com
    35 ms    40 ms    36 ms  hikhef-1-gw.ams.runnet.ru [194.85.40.241]
  6    35 ms    36 ms    36 ms  amsix01-ams1.amazon.com [195.69.146.100]
  7    62 ms    52 ms    54 ms  178.236.3.37
  8    54 ms    53 ms    53 ms  178.236.3.2
  9    53 ms    58 ms    52 ms  178.236.0.86
 10    55 ms    50 ms    53 ms  178.236.0.81
 11    53 ms    53 ms    77 ms  178.236.0.118
 12    64 ms    50 ms    50 ms  178.236.0.139
 13    52 ms    52 ms    52 ms  ec2-79-125-1-201.eu-west-1.compute.amazonaws.com [79.125.1.201]
 14     *        *        *     Timeout
 15     *        *        *     Timeout
 16     *        *        *     Timeout
 17     *        *        *     Timeout
 18     *        *        *     Timeout
 19    55 ms    50 ms    52 ms  ec2-54-195-136-203.eu-west-1.compute.amazonaws.com [54.195.136.203]

So we can see that the speed problem somewhere at Amazon hosting (178.236.0.0 - 178.236.7.255 owns by Amazon Data Services Ireland).

The way to solve such speed problem - to ask Bitcasa support to kick amazon support team. If traceroute shows the problem with your ISP - only way to call your ISP support.

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