I am trying to set up my fingerprint to log on in Windows 7 32-bit on my Sony VGN-SR590GPB laptop. I also experience the same problem on my other laptop with the same setup, a Sony VGN-Z56TG. I tried going to Control Panel -> Biometric Devices and then clicking on the option to use my fingerprint with Windows. This opens up Internet Explorer and links me to http://tiny.cc/ts32bit, on which it gives me a "this page can't be displayed" error. (When I open the link in CoolNovo instead of Internet Explorer, it appears to go to http://webimages.authentec.com/store/uFMA/ufma-32bit.html, which also gives me a DNS error.) I can't find the drivers for my PC online (only drivers for Windows 7 64-bit and Windows XP are displayed). Should I try installing the Windows XP drivers (which are 32-bit), or is it impossible to use the fingerprint sensor in this configuration?

  • What does the Sony site or the user manual suggest? So, you've looked in Sony's eSupport for your series and model? I don't know what model you have, but I was able to find some drivers for finger print sensor listed under Security. – CharlieRB Nov 15 '13 at 23:56
  • @CharlieRB Which one should I install? I see either Windows 7 64-bit or Windows XP. – gparyani Nov 16 '13 at 0:00
  • What came with your computer? – CharlieRB Nov 16 '13 at 0:04
  • @CharlieRB I actually don't know. I bought it from someone who installed Linux on it and formatted the disc, and then I used the included recovery discs to install Windows XP on it. Then, I upgraded it to Windows 7 Professional 32-bit using someone else's install disc and the product key on the bottom of the machine. – gparyani Nov 16 '13 at 0:06
  • Not having the OEM install (Win XP) or the properly specified upgrade (Win 7 64) puts you in a rough spot. You can try either one, as there is no guarantee either will work. If you can find a Vista version it might work. If none work, email Sony support. Good luck. – CharlieRB Nov 16 '13 at 0:11

Had the same issue with my HP laptop, which had been reimaged with a regular (non-HP) Win7 install. There are two parts needed for this puzzle, the hardware drivers (which Windows will pull down automatically), and the application to use the hardware (what you're being directed to the 404 authentec.com site to fetch). Going to HP's driver selection for the laptop, I had to download HP's ProtectTools suite, which includes the application software. You'll have to hunt down Sony's equivalent through their support site.

  • Ah, but in my case, only Windows 7 64-bit and Windows XP are listed as two possible operating systems to install on. Mine is Windows 7 32-bit. Which one should I choose? – gparyani Jan 15 '14 at 3:42
  • Sorry haven't been back on this site for...yikes...long time. Back in '14 I would have said try the XP version...now, I'm not so sure. Hope you worked something out. I no longer have the laptop mentioned above, killed it by spilling hot beef soup on it while it was booting. >.< – Xheralt Jun 23 '17 at 21:04

Here is the links to AuthenTec TrueSuite Fingerprint Software from Lenovo website:

Windows 7, 32-bit (tiny.cc/ts32bit)
Windows 7, 64-bit (tiny.cc/ts64bit)

protected by Community Mar 16 '14 at 21:13

Thank you for your interest in this question. Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).

Would you like to answer one of these unanswered questions instead?

Not the answer you're looking for? Browse other questions tagged or ask your own question.