I am running a Intel Core i7-4820K on a ASUS Rampage IV Extreme Motherboard, my OS is Windows 7. It has 4 physical cores (8 logical). It supports several operations points from 1200 MHz up to 5700 MHz.
When I take a look at the current speed in HWINFO74, it only shows 1 core (core#0). This core seems to run on the lowest frequency (1200 MHz) all the time, even when I start CPU heavy benchmarking tools.
I also ran the Windows Experience Index, the processor only score 3,8 out of 7,9 possible points, which seems strange as well for such a modern CPU.
What could cause this issue and what should I do to investigate further.