I have an HP laptop with two user profiles. My main user profile has started showing me a black screen with a mouse cursor at login which lasts for 2-3 minutes. The other user profile does not have this problem and shows the desktop. How can I compare the login procedure sequences between these two user profiles?


Sounds like a corrupt user profile. You can try running chkdsk or make a new user profile and transfer all your data over.


I faced the similar problem last month. I found out that was because of avast antivirus. I logged in the safe mode and uninstalled the antivirus and the problem ws resolved.

  • I even got the black screen in safe-mode. I've used msconfig to clean up a whole bunch of services at start up which seems to have alleviated the problem but I can't say that I identified the exact cause. – crowne Dec 10 '13 at 16:32

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.