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I have been the not-so-proud owner of a Nokia Lumia 920 for over 2 weeks now. I am also in possession of two PCs, both running Windows 8.1.

I am unable to connect my phone to either PC in any way. Device manager keeps reporting my phone as RM-821|Nokia Lumia 920. I tried most of the solutions available on the web; here's what I've tried so far:

Everything listed on this Microsoft KB2749484 article: searching for the driver on the internet and manually in Windows folder. I have also downloaded the driver itself (.cab file) from the Microsoft support page. I pointed to that folder as the location of the driver and Windows found nothing.

I tried installing the driver manually with pkgmgr.exe. Though since this is Windows 8.1 x64 Professional, received an error message that Pkgmgr is deprecated and cannot be used (Error 0x80070002).

I tried every single USB port on the laptop (Dell XPS 15 L502X) and desktop (Asus P4P800 Motherboard), and I didn't find any USB driver update. Both BIOSs are up to date. I have also tried rebooting with volume down while connected to the PC.

I am confident that this issue is not phone or cable related, as I tried plugging the phone into a friend's PC and it worked instantly. I tried chatting with a Microsoft help employee, who directed me to the Nokia homepage to search there. sigh

I have seen many people encountering this same issue.

Is there a way to install the .cab file manually in any other way?

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  • Wow, this sucks. I'm a little confused though, what .cab file do you mean? – DaJF Dec 27 '13 at 1:17
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I was facing this same problem a long time ago, and I found a solution.

All you have to do is switch off the device before plugging in the USB cable, and then switch it back on after plugging it in. Wait for about 5 minutes until the phone boots up.

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