First ever post on Stack Exchange, although I have been using it for a long time.
I'm trying to help a friend get a Logitech Messenger USB webcam working on her Windows 7 Professional (update 1) system to use with Skype. I'm a Linux man, so not a Windows expert (or even user) by a long shot, although I've had to deal with it at work enough that I had a fighting chance.
I made some headway, but it still isn't working. The current state is:
In going to Skype -> Tools -> Options -> Video settings, where I would expect to be able to select the webcam, it says "Skype couldn't find a webcam ..."
In "Device Manager", there is:
--Sound, video, and game controllers
----Realtek High Definition Audio
--Universal Serial Bus Controllers
----Logitech USB Camera (Messenger)
----(Long list of other things)
I don't know what the first two instances of "Camera" are, but I've confirmed that if I pull the USB camera out of the USB port, the Logitech entry disappears, and reappears when plugged back in.
Now if I look in Control Panel -> Hardware and Sound -> Devices and Printers, I see a index of icons for Devices, Printers and Faxes, and "Unspecified". Under "Unspecified" it gives only "Camera" -- by default the Camera icon has some sort of alert symbol (I'm working from mobile phone photos of the screen here, I didn't snap that one). If I select this camera and go to Camera Properties, there are two tabs, General and Hardware.
If I go into Hardware, I get a list of the two Cameras and the Logitech device as listed in the Device Manager. Logitech is last on the list. I can move Logitech up to the top of the list if for the other two "Cameras" I select Properties -> Drivers -> Disable. Upon doing this, the icon in the Devices and Printers -> Unspecified panel no longer has an alert symbol. That said, in the very bottom of the window, when single-clicking on "Camera" in this window, at the very bottom it says "Camera" and "Model: Camera" and "Category: Audio", which is a little puzzling.
If I now go to Properties -> General, I get "This device is working properly". Clicking on the "Driver" tab gives among other things that the Driver Date is 27/05/2005, but clicking on "Update Driver" (from the web) confirms that the driver is up to date (I had earlier installed the drivers from the Logitech website as part of this effort). The driver version is 220.127.116.112, Provider is Logitech.
In the Camera Properties -> General tab, however, it gives
Model Number: Unavailable
Categories: Audio Device
What am I missing? All of the online resources I could find had to do with installing/updating drivers, finding the right panel to select the device in Skype, etc. The problem here seems to be that the system fundamentally does not recognize the Logitech USB camera as the installed video device to use, and I cannot figure out how to rectify this.