I once worked as customer service representative for a big company. We had to be very fast at receiving calls and handling them. Most of the popular notes that we would put on user accounts were easily entered using some text like
#wlost that would be replaced with the complete text required to note that the user lost his wireless device.
I am looking for some sort of program like this but cannot find anything, I am willing to spend time and program such a thing myself if needed but I wouldn't know where to start.