I have searched the web and spend hours trying to figure out this strange behaviour of Outlook 2010,
My client has this problem with her Outlook 2010 since yesterday, the mails download but do not appear anywhere in Outlook 2010. The download bar shows mails are downloading, mails are then removed from the server, but no where to be found in Outlook.
There's 1 email account, and then 5 PST files of which one belongs and is linked correctly to the email account.
I can also search in outlook for the mails, but nothing shows up, I also re-indexed Outlook and still can't find the mails. I tried sending a mail which sends fine, the mail is also stored in the sent items, so the problem is only when receiving emails
The solutions I've tried and found on http://answers.microsoft.com/en-us/office/forum/office_2010-outlook/outlook-2010-receive-messages-but-cant-see-them/dabdc9f1-c46b-427f-be2f-f42b56d31171?page=4 don't help with my problem, I tried the following solutions on the link above
File>Account Settings>Data Files>Select the email you want to see the emails from and click "Set as Default" then restart out look and the inbox should have your emails in them if not hit send and receive.
In Outlook 2010, Go to "View" tab, Under "Change View" change the Views, that will reset the settings you have.
More on the filter solution. If you are not showing a "filter applied" indication in the lower left corner, try this. Highlight your inbox and select the view tab at the top. Next click on View Settings on the ribbon and select Filter. Select the Advanced tab at the top of the window and if you see a filter set under the Find items that match these criteria then remove it. Click OK out of all the screens and you should see your phantom e-mail appear in your Inbox. Hope this helps someone!
Also tried to run outlook /cleanviews with no effect
No anti virus system is installed, so that can't block mails
Operating System: Windows 7
Outlook : MS Outlook 2010
Any advise help would be highly appreciated, the client also can't afford to loose the mails, so deleting accounts etc is risky.