I have a user on my network that is trying to open an attachment within Outlook 2010, edit said document and then save the attachment within the email. (as in not saving to his hard drive) I found a number of forums detailing this method:
- Double click the email (Open in new window).
- Click actions and then Edit message.
- Open the attachment in a new window.
- Edit and save the attachment.
- Save the message, then close.
Now this method worked fine on my own machine. bearing in mind that I use Office 2010 as well. In my user's case he has Office 2013 but Outlook 2010. this method does not work on his machine. instead it opens the save location as if he were to Save as, even when clicking the Quicksave icon.
Any ideas on how this is happening?
I have tried to remove the attachment preview on my user's machine and then ran the steps above. This did not provide any fix. The Exchange Server is currently being updated to a more recent version, but my manager informs me that the user in question has definitely not been edited on the server. I am starting to think that there is some sort of compatibility issue between Office 2013 and Outlook 2010. So does anyone know of any way to somehow make Office 2013 Documents (Word, PowerPoint, Excel, etc.) compatible with 2010 Outlook so that they can be saved back to the attachment rather than on the hard drive?