After a complete disk wipe on my Acer V5-573G I installed Windows 8.1 and the synaptics drivers for the touchpad, version which I downloaded from the Acer Website.

The driver install did not show any errors, but the touchpad is not recognized as a Synaptics Clickpad V8.1 (as it was before the reinstall).

Under Mouse Properties > Device Settings it is shown as Standard pointing device on PS/2 port.

In device manager it is shown as Synaptics PS/2 Port Touchpad.

I also tried to install the latest driver from the Synaptics website which shows version 17.0.19, but the installation fails with a generic "Installation failed" message.

My problem is now that I cannot access the advanced settings for the touchpad. How can I fix this?

  • The current driver from Synaptics shows 17.0.19; did you try that one. Did you d/l from Acer or Synaptics? – Debra Apr 27 '14 at 19:32
  • Thx for your comment, I edited my answer. – Gerrit Fölster Apr 28 '14 at 16:39

After checking the hardware ID in device manager, I realized this model had the Elan Touchpad, instead of the Synaptics one. The Elan drivers installed without any problem.

| improve this answer | |
  • If you want to enable advanced Synaptics like features on your Elan touchpad, you might want to check out my answer – Vinayak Aug 23 '14 at 12:02

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