Outlook Client is not updating.

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So, I tried to enable Encryption option as I found many blog stating to enable this option.

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But, this option is greyed out, which means I can't do anything. So, any clue, how to resolve this issue.


Check if "Work Offline" is active. If that's not the case,

Click on File > Account Settings > Account Settings... > select your Exchange account > Repair

Maybe your Exchange Server has been changed without notification, it happens sometimes. repair will find the good server.

  • where is this option Work Offline – cool_ravi May 1 '14 at 8:51
  • It should be in the Send & Receive tab. If it is not there, it has been customized by the IT department. Clicking on Send/Receive All Folders instead should reconnect to the server. – daraos May 1 '14 at 8:59

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