There is a windows that keeps on reappearing on my desktop and won't go away (it's not listed in the Application or Processes tab of Task Manager). It looks like a plain light gray box with two 'Caption' written. It looks like this:

enter image description here

And it stays on top of all other windows so it's really annoying. I wonder if RegClean Pro has something to do with this (I did not install the software/malware, maybe installed by some third-party I-don't-know-what) but I can't uninstall it because it doesn't appear in Programs and Features and there is no Uninstall option in the folder in Start > All Programs > RegClean Pro folder.

And lastly, my Tab and Caps Lock key don't work (Asus Eee PC), I don't know if all these issues are related but maybe you can help me with these? I wonder if I am the only one who experiences this. Thank you very much in advance :)

  • 1
    Download either Process Hacker or Process Explorer, and use their "Find window owner" feature. – grawity May 22 '14 at 4:55
  • You can create a screenshot, upload it at imgur.com and then just add the URL to your post. Someone with more reputation will replace the standard link with an image link. – Mario May 22 '14 at 6:46
  • Can you recommend a safe software that can help me identify which programs/software are malware or not, if they are safe to remove or if they are just bloatwares? Oh, and by the way, I already edited my post to include the link above. – airhalynn101 May 22 '14 at 7:40
  • Just do what @grawity said: Use Process Explorer and identify the process. There is absolutely no way this wouldn’t work. – Daniel B May 22 '14 at 7:50
  • You don't need such programs as RegClean Pro. Also be sure to run as a Standard user and not Administrator User. As other already said try Process Hacker. – Devid May 22 '14 at 7:58

Feel free to use:

P.S.: If you don't trust MBAM, you can use Spybot: Search & Destroy ~ http://www.safer-networking.org/

Software above has one of the highest success rate.

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