So a bit of a problems has arisen from a user having a load of emails from a particular address being unanswered because they were all appearing in their Junk Email folder in Outlook. We push a setting globally to not filter emails for junk (as this is done at another stage). It turns out the address is on the users "Blocked Senders" list.
If a message is filtered as Junk for whatever reason will it be added to teh Blocked Senders list until the user states otherwise? Or is the Blocked Senders list a purely manual list that requires user input to amend?