I am using a Broadband Cable Internet connection. My ISP give me a LAN cable that I can connect to my PC's lan port or Laptop lan port. Also, My ISP's have a Local server, that I can use for Movie, Games etc Download. For using it I need to type the server ip address in my browser that is & . Its running fine without any problem.

But, My problem is here ....

When I use the cable in my Dlink Wireless Router (DIR-605L) to make my internet WiFi. The internet is working fine but, I can't access my ISP's server ip that is & My browser showing

"Oops! Google Chrome could not connect to"

So, how can I access the server ip address.

My router ip address is: & My PC IP address is: - Laptop is 101 - My Phone is 102 ..

Thank You

  • IF it works fine without the router, I'd think that your router blocks RFC1918 addresses, which arguably is a good thing, but not for you. You can ask Dlink customer support about this, or install custom firmware on the router (OpenWRT or DD-wrt), or get a new router. – jornane Jun 20 '14 at 14:38
  • Hello Jorn, Thank your for your reply. But, The Ip address is a local ip address form the isp local network. so It is visit able from there network, my router make a new local network here. so I can't visit there local ip. so have any router configuration for accessing the isp ips? – JEWEL AHMMED Jun 20 '14 at 14:42
  • i'm not sure but maybe you have a NAT modem Router that only lets you use one subnet. Yours being 192.168.x.y and it won't let you access another subnet 10.x.y.z – barlop Jun 20 '14 at 14:46
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    Can you go via your PC connected to the network cable then run command prompt tool tracert to the location "tracert"? You can try the same on your laptop over the wireless and post both results back to give me some further insight in to the network, thanks. – CharlesH Jun 20 '14 at 14:51
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    From the screenshot, it looks like you make it past the router. Are you sure it works without the router? – jornane Jun 20 '14 at 14:56

The 10.x.x.x address that your ISP is providing is one of their internal local addresses that cannot be accessed from outside their network. The reason you can connect when you are not using your router is because you are directly attached to their 10.x.x.x network/subnet.

Your DLink box is creating a new network, a 192.168.x.x, which is on a different subnet as the 10.x.x.x. To access the 10.x.x.x address that your ISP provided you with, you need to create a routing table record in your router. This can normally only be done with custom firmwares, as you do not have access to a CLI or SSH.

If you need to use a router and access this other address, you need to invest in a router that can be installed with custom firmware, such as DD-WRT or Tomato.

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  • Thank You very much @IAmTheSquidward, Now I got my perfect answer. – JEWEL AHMMED Jun 20 '14 at 15:12
  • @JEWELAHMMED: You might also want to hit the "useful" +1 button (the upwards arrow above the number next to the answer) if you're already resorting to strong language like "perfect" ;-) – TheUser1024 Jun 20 '14 at 15:26
  • @JEWELAHMMED Are you suddenly able to access the site now? Howcome? – barlop Jun 20 '14 at 15:57
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    @IAmTheSquidward Whether your "modem" has a single port or not, whether it does NAT or not, whether your modem came from your ISP or not, does not change what the ISP does / how your ISP routes things once it gets to them. The ISP gives you 1 or more public IPs. You can use them and be directly connected to the Internet. Or you can use NAT which still uses a public address from the ISP. The ISP ALWAYS and ONLY provides 1 or more public IP addresses. – barlop Jun 20 '14 at 16:35
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    This answer does not seem to make sense. From the ISPs point of view, any machine behind a router with NAT will be accessing their server from the IP address that they give you. It does not matter that your LAN is a separate network - that's the point of NAT and a router. To me this sounds more like a firewall issue on the router; or perhaps the modem picked up the MAC address of the first machine that was attached to it and is doing some kind of specific filtering or needs to be reset / given time to update. – Jason C Jun 20 '14 at 17:26

First of all we need to get some of that terminology correct.

  • Broadband Connection is a connection that uses your Copper Phone line
  • Cable Connection Uses RG-6 Coaxial Cable to provide faster speeds with more Bandwidth
  • there is no such thing as a Broadband Cable Connection, so i'm going to assume that you mean Broadband Connection
  • LAN Cable is not the correct Term. LAN is the Network (Local Area Network) , the Yellow or Blue Cable that you got is commonly called an Ethernet Cable, but more specifically it's an 8 Pin UTP Cable and the Port it plugs into is called an ETHERNET PORT not a LAN Port, it's an Ethernet Port that allows your computer to connect to your LAN.

This all sounds normal so far. Then you said that you plugged the Ethernet cable into your Router to get WiFi

Now, You generally have 2 Types of connections in a Home Network - Wireless (WiFi) or Wired (Ethernet/LAN).

It doesn't make sense that you would plug in a cable to get WiFi. So, for now, Just plug int the Ethernet cable to your Router and to to your computer..

Let's worry about Wireless later. Now, you need to confirm that actually have an internet connection.

Now, you said that you can get to google, and Make sure that you can get to other websites also. that will mean that your connection is working from your computer to your router without issues, that means its a server issue. Now, Please understand that FROM YOUR POINT OF VIEW, Unless the ISP has put their Server in your living room, inside of your LAN, which i really doubt then the server is NOT a Local Server.

if you have to access it via the internet, to you it's not LOCAL it's Remote to them it's LOCAL and you probably had some support person who didn't have half a clue, told you it was their local server to them IT IS LOCAL, to you IT'S REMOTE

If you're trying to get to an IP Address via browser,

  1. confirm that the IP Address is correct with your ISP
  2. Type it in the address bar of Chrome. If it doesn't work, try other browsers and see if it works there - it could just be an issue with Chrome, the browser could be in offline mode.
  3. Open a command prompt and type in


    and see if you get a result and repeat this for the other IP Address, if you get a successful ping, but the browser wont open it, then it's a browser issue. Sometimes it wont ping, but. only because the server is setup to not allow ping, so take that with a grain of salt.

  4. Call your ISP and ask them why you can't access the site, it might be a secure server they may have technical issues, you may need to logon at a logon page,

do these things and get back to me, with your results

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  • @JasonC You're right. Martin, Feel free to take it to Meta Super User or rollback the edit if you don't like it. And no, I don't get into rollback wars. – Sathyajith Bhat Jun 20 '14 at 17:38
  • @Martin You can roll back your edits with the link I mentioned above. "Rollback wars" refers to two people constantly rolling back each others edits. The diamond is the one to the right of Sathya's name, which signifies a community moderator. And, it is not possible to determine who down-voted an answer, but down votes happen so do not take them personally. :) (Also "@username" in the front means I was talking to somebody else, you can type "@whoever" to direct a reply to a certain user.) – Jason C Jun 20 '14 at 17:44
  • @Martin: I downvoted this answer (others did too, I'm not the only one). Your very first point is factually incorrect. Read here: "The term broadband refers to the wide bandwidth characteristics of a transmission medium and its ability to transport multiple signals and traffic types simultaneously. The medium can be coax, optical fiber, twisted pair, DSL local telephone networks or wireless." So claiming that it can only be on the PSTN telephone line is factually incorrect. I don't have time to go through the rest to point out the other errors. – allquixotic Jun 20 '14 at 17:54
  • I think the advice at the end (the 4 steps) is good advice regardless of the correctness of the first part. – Jason C Jun 20 '14 at 19:45
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    @Martin An answer is for everyone, if you have statements that are not factually correct, the make them factually correct – Ramhound Nov 5 '16 at 15:59

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