From few days ago, I am seeing windows explorer not working or not responding on my laptop startup. The whole desktop screen and also mouse cursor stop responding.

I have to wait for some time and then it automatically popups a dialog that asks to close or to restart windows explorer. After choosing any of these option everything behaves normally.

Anyone knows how to resolve this issue so that it will not arrive again in future.
I am using Windows7 OS 32 bit 4GB RAm, core-i3 processor on a laptop.


1 Answer 1


It may be due to startup programs or shell extensions that are not fully compatible with Explorer.

To see startup processes, press Win+R, type msconfig and press Enter. Go to StartUp tab and disable any software that you believe it may cause the problem.

To see shell extensions you'll need a software like CCleaner. Go to Tools, Startup and Context Menu. If you go to Windows tab, you can disable startup applications from there just like in msconfig.

  • Thankyou Cornelius for your answer, it really helped me a lot!! Aug 25, 2014 at 4:29

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.