I am using Windows 8.1 (as an upgrade from 8). Yesterday I had to boot in safe mode through msconfig, but when my PC restarted, the Windows logo screen went black with only the cursor on the screen. I can't login, and I can't access task manager.
I had such an issue with Windows 8 when normally booting, but it was related to a Nvidia driver problem.
I have tried:
- using Windows 8.1 USB to boot in advanced recovery:
Restore to recovery pointfailed telling me that my antivirus is the problem.
Refreshdid not work either -
There was a problem refreshing your PC. No changes were made.
There's a system repair pending which requires reboot to complete. Restart Windows and run sfc again.
I was able to get into F8, but none of options provided there worked.
- I tried Shift+F8, but that didn't work.
- I tried
install windows 8and picked
Upgrade:Install Windows. That returned:
The computer started using the Windows installation media. Remove the installation media and restart your computer so that Windows can start normally.
- I tried install windows 8.1 as
upgrade,but got the same message.
I have not tried Custom option, as I don't want to loose all my files.
It seems like I am stuck here! Is there any way I could access my data and back it up on external HDD? I will try any suggestions you have!