I just bought a brand new Dell XPS Windows 8.1 laptop. I used the Bluetooth for the first time today with a Microsoft Mouse. I had no problems until I restarted my computer and came back to it. Now my Bluetooth is no longer visible in Device Manager. I have an Unknown USB Device (Device Descriptor Request Failed) in its place. I went to Dell, downloaded the latest drivers from my model (which is the same drivers that were already installed), and it does not detect them or turn the Bluetooth back on. I found this:
This is exactly what is happening. Reinstalling the driver doesn't work. Should I install Linux just to fix this problem?