I'm trying to upgrade Internet Explorer my Windows 7 (x64) development VM from IE8 to IE11.
Both the online and offline installers fail with a bland error message:
The troubleshooter tells me nothing, but the
00:04.524: INFO: Download for KB2834140 initiated. Downloading http://go.microsoft.com/fwlink/?LinkID=303935 -> KB2834140_amd64.MSU. 00:04.540: INFO: Waiting for 1 prerequisite downloads. 00:05.101: INFO: Prerequisite download processes have completed. Starting Installation of 1 prerequisites. 00:05.117: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1A5E3.tmp\KB2834140\Windows6.1-KB2834140-v2-x64.cab /quiet /norestart 00:10.577: INFO: Process exit code 0x00000000 (0) [The operation completed successfully. ] 00:10.577: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package. 00:10.577: INFO: Waiting for 0 language pack downloads. 00:10.593: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)). 00:10.624: INFO: No reboot logic message NrApiStart(0), lParam=0x004f2b78 returned 0x00000000. 00:11.170: INFO: No reboot logic message NrApiScan(1), lParam=0x00000000 returned 0x00000000. 00:22.105: INFO: No reboot logic message NrApiDecisionDialog(2), lParam=0x00000000 returned 0x00000000. 00:26.895: INFO: No reboot logic message NrApiPreInstall(3), lParam=0x00000000 returned 0x00000000. 00:26.895: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000000 returned 0x00000014. 00:26.895: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1A5E3.tmp\IE11-neutral.Downloaded.cab 00:26.895: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1A5E3.tmp\IE11-neutral.Downloaded.cab /quiet /norestart 00:30.779: INFO: Process 'C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1A5E3.tmp\IE11-neutral.Downloaded.cab /quiet /norestart' exited with exit code 0x800F081E (-2146498530) 00:30.779: ERROR: Neutral package installation failed (exit code = 0x800f081e (2148468766)).
This tells me that the installer things that KB2834140 is a requirement, and the installer is downloading and trying to apply it - and failing.
If I try to download and install the update manually, I get the message
I've tried removing KB2834140 manually and rebooting ... but when I try again I get the same error.
Can anyone suggestion how to bypass the error, or at least get the installer to the point where it knows that KB2834140 is installed?