My computer crashed while running an old game not really meant for Windows 7. After every unexpected shutdown, I run sfc /scannow and this time it came back with errors. A long log, 12000 lines of basically nonsense. While looking into it, I discovered DISM and that there is a shim for it to work on Win7. I run dism /Online /Cleanup-Image /scanhealth and it produces this log (much shorter than sfc):

Checking System Update Readiness.
Binary Version 6.1.7601.18489
2014-08-06 10:35

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000  servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum       Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000  servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum      Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Seconds executed: 140
 Found 2 errors
  CBS MUM Corrupt Total count: 2

Unavailable repair files:

Since this is on Win7, I can't run /RestoreHealth to have it fix any problems. It seems like all I need to do is rename these files to include the word neutral in the proper places but I absolutely do not want to do that myself.

The system seems fine and stable but I'd still like to fix these issues. Is there maybe a place I can get the cat/mum files to aid in the repair of these issues? Maybe a different command? Maybe boot a Windows CD and do something with the Recovery Console? I'm open to anything.


Is this the latest version of the SURT tool? I suspect not since you used a shim to get DISM to produce that log in Windows 7 when it doesn't naturally support that. The SURT (System Update Readiness Tool) is the Windows 7 alternative.

The lines you see in the log are actually due to an old bug in the SURT and its incompatibility with IE10/IE11 (in your case IE10). This has been fixed in the later builds of SURT, so you may be running an older version.

The errors you are seeing in the SURT log are nothing to worry about, and only occur because that version of SURT didn't know about the IE10 packages and therefore flags them as corrupt. Don't try and repair them because they're not actually corrupt! I suspect if you download the latest version from here: http://windows.microsoft.com/en-gb/windows7/what-is-the-system-update-readiness-tool, you won't see the errors any more.

  • Long story short: My computer crashed from a failing video card (way too much dogecoin mining). Your explanation seems correct. – Corey Ogburn May 14 '15 at 1:16

You may run the SUR tool. It will show you the same errors.

Copy the MUM and CAT files in the log to the folder %windir%\Temp\Servicing\Packages, modifying the name of every file to include "neutral" in the right place.

Rerun the SUR tool, it will fix all errors.


Source IE 10 Install fails on Windows 7 Professional 64 Bit version, answer by MoonPoint1

I had the same two errors in the CheckSUR.log file produced by the System Update Readiness Tool. Even when I got to the point that the tool was stating it was able to repair those errors, I still could not update Internet Explorer from version 9 to 10 and continued to get the Code 9C59 error message when I tried to do so with Windows Update. After a day of fruitless attempts to successfully complete the upgrade, I finally found someone suggesting the problem could be fixed using pkgmgr /up commands to uninstall packages from the \Windows\Servicing\Packages directory.

For anyone else who may have found this page while searching for a solution as I did, the following commands resolved the problem for me when I entered them from the \Windows\Servicing\Packages directory:

pkgmgr /UP:Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437

pkgmgr /UP:Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437

pkgmgr /UP:Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~x86~~10.2.9200.16521

pkgmgr /UP:Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~x86~~9.4.8112.16421

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.