1

I have an Exchange 2013 mailbox that receives bounce reports (non-delivery reports) auto generated by our Amazon SES account. The reports come in as english HTML messages with content="text/html; charset=us-ascii" in the meta when I view the message source. The reports appear correctly in the message pane of Outlook 2010, but when I attempt to forward one of them the editor switches to rich-text and the body text becomes chinese/junk characters but the subject line remains as expected.

If I try to forward a regular message sent to the same mailbox (anything other than a non-delivery report) it works as expected. I logged into the mailbox using OWA, the web interface for exchange, and non-delivery report messages have the same behavior of turning to junk/chinese characters when forwarded. What is going on?

Thanks in advance for the help!

0

This is a known bug, and is best resolved by upgrading to Office 2013, and installing the following hotfix: https://support.microsoft.com/en-us/kb/2985509

| improve this answer | |

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.