I have the following issue:

One client computer (Windows XP) cannot access the OWA website. All other client computers can (Except another one in the same remote office).

How this happened: I temporarily changed the SSL certificate on the Exchange Server yesterday. After a few minutes, I reverted back, an now the same certificate that was installed for years is back again. During these few minutes, they were in OWA on this computer and got a certificate error.

What exactly happens: Internet Explorer displays the error Internet Explorer cannot display the webpage, Firefox displays The connection was reset and Crome shows This webpage is not available. The connection to ... was interrupted.

What I already did to try to get this working:

  • Restart the client computer
  • Restart the exchange server
  • Deleted Internet Explorer browsing history
  • In IE, Internet Options, tab Content, under Certificates deletes SSL cache
  • Restored Internet Explorer to the default parameters
  • I looked into certmgr.msc, but did not find a certificate related to the issue

What could I do else to narrow down the origin of this problem (or better: resolve it) ? Can you give any advice ?

  • Does it matter who you've logged into Windows as? Like does it behave the same way for any/all users who log into the problematic computer(s)? What is the actual web reply code/error being returned (404, 503, etc.)? If you access it by IP instead of computer name does it behave any differently? you ay it's a "remote office", how are they connected to the Exchange server? LAN, VPN, Internet? Are all these machine on a domain? If so, is it the SAME domain? :) – Ƭᴇcʜιᴇ007 Aug 20 '14 at 14:38
  • The URL is mail.sbgmb.net. If you see the login screen you don't have the problem. – Lorenz Meyer Aug 20 '14 at 15:06
  • @Ƭᴇcʜιᴇ007 To answer all your questions: I created a new user, this account has the same problem. There is no http reply code, the browsers show the error messages reported above. No, I cannot access the site by IP neither. They connect to the exchange server through OWA (Outlook Web Access), that is a public webmail interface. No those client machines are not joined to the domain, they're in a Workgroup. – Lorenz Meyer Aug 20 '14 at 15:06
  • You may have to use the browsers' developer tools to find the actual code. If there's NO reply, then it sounds like you have connectivity issues that have little/nothing to do with the certificate. Can you communicate with the server at ALL from the problematic client? IE: Can you ping the server? By name? By IP? Does a tracert make it all the way to the server? Are there any computers in the "remote office" that can access it? – Ƭᴇcʜιᴇ007 Aug 20 '14 at 15:14
  • @Ƭᴇcʜιᴇ007 Yes, you're right. The client's IP got blacklisted for too many failed login attempts. To bad, I lost too much time on this problem. And thanks for your help that was crucial ! – Lorenz Meyer Aug 20 '14 at 15:28
up vote 0 down vote accepted

I can access the OWA interface via the URL you supplied, so that end is working fine.

There may be a connectivity problem (downed VPN, incorrect routing, blocked IP address, etc.) between the remote office and the HQ where the Exchange server is.

If none of the computers in the remote office can get to the web UI, then ensure you can actually contact the Exchange server from the remote office.

Ping and Tracert are your friends to start determining if and where the blockage is.

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