I just bought a new HP laptop 15-d035dx and it has a pre-installed of Windows 8.1 in it. My problem is I cannot connect it to my home's wifi router. All the devices such as ipad, iphone, samsung s3 and my old dell laptop (running Windows 7 home) are connecting to the wifi router without problems but for this new laptop (running windows 8.1) cannot connect to the wifi. It is able to see my wifi network's name but when I click to connect to it, it will ask for the key and show this message "checking network requirements", after waiting for a few seconds, it will show "can't connect to this network".
In my wifi router, my security settings is wpa2(aes) with a key. When I set the wifi router's encryption (no security settings or key) to none, then this new laptop will connect without problems. The strange thing is why does this laptop won't connect if I set the settings to wpa2 (aes) with a key.
Any suggestions, ideas, recommendations? As I am running out of ideas. Is this a problem with Windows 8.1. Any laptop should be able to connect to any wifi hotspot as long as the password is correct regardless of the settings as this will be more convenient, right?