I am seeing a strange issue with my Windows 7 PC. I am trying to drag and drop items (files, folders, shortcuts, emails in outlook 2013) into folders or just around the desktop. When I attempt to do so, the 'drop-shadow' (transparent image of what I am dragging that follows the mouse) remains where I un-clicked the left mouse button, and the file is not moved into the folder.

Here is a picture. Note that my mouse is currently not pressed down anywhere. This problem is apparent in folders, my desktop, and outlook.

Dragging files:

drag and drop

Moving into a folder:

drag and drop

Moving around on desktop:

drag and drop

I have tried with both another mouse and the laptops trackpad. Same issue. My ESC button is not stuck down. I have tried right-click holding the file and pressing esc, and esc then ctrl. I have tried restarting. I have tried exiting every program I can think of on my PC. None of the above have worked.

Any other thoughts?

  • First try updating your video drivers to the latest. – Ƭᴇcʜιᴇ007 Sep 16 '14 at 17:11
  • I have checked my drivers, and they are up to date. – jank cat Sep 16 '14 at 17:20
  • Have you tried (left) clicking after releasing the mouse button? Are you administrator on this system? If so, try creating a new user, logging in as that user, and repeating the test. This looks like it might be a (Control Panel) configuration issue. – Scott Sep 16 '14 at 17:26
  • No lie, I restarted and everything worked fine. Then I opened iTunes and it started happening again. I updated iTunes and restarted and I have not seen the problem again. I will watch it for an hour or so for the issue. – jank cat Sep 16 '14 at 17:37
  • Sorry, what is the proper etiquette to closing issues in this case? – jank cat Sep 16 '14 at 17:51

So, I tried another restart and the problem disappeared. I opened iTunes ( and the problem started happening again. Updating to iTunes 11.4 and restarting my PC again seems to have fixed the issue.

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