A client of us has the problem that Outlook (2011 for mac) automatically deletes all emails older than 7 days from her INBOX. If the e-mail is in the trash, the e-mails aren't being deleted.

There is no rule or similar configured in Outlook. Does anyone have an idea where this could be configured?

Thanks a lot

Kind regards

  • Try looking in File > Options > Advanced > AutoArchive Settings... These are the default AutoArchive settings but you can also have custom AutoArchive settings for each folder... under File > Info > Cleanup Tools... – CharlesH Sep 18 '14 at 13:14
  • What type of email account is it? If it's IMAP or Exchange, what's the current setting for how long to keep "offline mail"? – Ƭᴇcʜιᴇ007 Sep 18 '14 at 13:14
  • Sorry just realized this Outlook 2011 for Mac.. not sure if my comment above still applies haven't used 2011 too much... – CharlesH Sep 18 '14 at 13:15
  • @CharlesH - I promise you. Your comment is still valid for Office 2011. – Ramhound Sep 18 '14 at 13:49
  • it is disabled as well @CharlesH. – Ueli Oct 1 '14 at 10:09

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