I am using Office 365 and Outlook 2013 on Windows 8.1 for emails. There is one particular sender email@example.com whose email keep going into a folder called Junk. This is not the normal Junk Email folder, this is a separate folder that I do not know come from where.
I have deleted this Junk folder but when I receive email from firstname.lastname@example.org, the Junk folder is recreated and Tom's email goes into the folder.
I have also checked the Junk Email Options, Rules and Alerts, Automatically Move Messages and the Rule settings on Office 365. None of them have any rules set at all. I have also tried
outlook.exe /cleanrules Where else can I look?
I don't think this is due to anti-spam mechanism, because I can rename the folder, move the folder to another folder, move it into delete items (delete the folder) etc. The incoming email will still always find its way into the folder. If I manually move the email back into inbox, for some reason after a minute the email will return to the Junk folder again.
Using the "Delivery Report" feature in Outlook/O365 Portal, it does not show any spam, filtering or rule actions, it merely says the email is delivered successfully.
So, why does this happen and how can I make it stop?
Received: from SINPR06MB332.apcprd06.prod.outlook.com (10.141.110.18) by HKXPR06MB326.apcprd06.prod.outlook.com (10.141.133.16) with Microsoft SMTP Server (TLS) id 15.0.1044.10 via Mailbox Transport; Mon, 13 Oct 2014 07:53:17 +0000 Received: from SIXPR06CA0032.apcprd06.prod.outlook.com (22.214.171.124) by SINPR06MB332.apcprd06.prod.outlook.com (10.141.110.18) with Microsoft SMTP Server (TLS) id 15.0.1039.15; Mon, 13 Oct 2014 07:53:09 +0000 Received: from AM1FFO11FD031.protection.gbl (2a01:111:f400:7e00::134) by SIXPR06CA0032.outlook.office365.com (2a01:111:e400:b400::22) with Microsoft SMTP Server (TLS) id 15.0.1049.19 via Frontend Transport; Mon, 13 Oct 2014 07:53:09 +0000 Received: from emea01-db3-obe.outbound.protection.outlook.com (126.96.36.199) by AM1FFO11FD031.mail.protection.outlook.com (10.174.64.220) with Microsoft SMTP Server (TLS) id 15.0.1039.16 via Frontend Transport; Mon, 13 Oct 2014 07:53:07 +0000 Received: from DB3PR05MB553.eurprd05.prod.outlook.com (10.141.3.141) by DB3PR05MB556.eurprd05.prod.outlook.com (10.141.3.27) with Microsoft SMTP Server (TLS) id 15.0.1049.19; Mon, 13 Oct 2014 07:51:43 +0000 Received: from DB3PR05MB553.eurprd05.prod.outlook.com ([10.141.3.141]) by DB3PR05MB553.eurprd05.prod.outlook.com ([10.141.3.141]) with mapi id 15.00.1049.012; Mon, 13 Oct 2014 07:51:43 +0000 From: Tom Dymoke <Tom.Dymoke@some-corp.com> To: Abigail Teh <email@example.com> CC: Serene Lee <firstname.lastname@example.org> Subject: RE: Sister Corp OTL Report September WK4 Thread-Topic: Sister Corp OTL Report September WK4 Thread-Index: Ac/mjOvLA9JV6ns5TRumdK4Tl+HA1gALYi+g Date: Mon, 13 Oct 2014 07:51:43 +0000 Message-ID: <f66b5e7500ae4b68aa260b87af7d83fa@DB3PR05MB553.eurprd05.prod.outlook.com> References: <a10e15cbc4224f88839323ec8f7d0533@HK2PR06MB0433.apcprd06.prod.outlook.com> In-Reply-To: <a10e15cbc4224f88839323ec8f7d0533@HK2PR06MB0433.apcprd06.prod.outlook.com> Accept-Language: en-GB, en-US Content-Language: en-US X-MS-Has-Attach: yes X-MS-TNEF-Correlator: x-ms-exchange-transport-fromentityheader: Hosted x-originating-ip: [188.8.131.52] x-microsoft-antispam: BCL:0;PCL:0;RULEID:;SRVR:DB3PR05MB556;UriScan:; x-exchange-antispam-report-test: UriScan:;UriScan:; x-forefront-prvs: 03630A6A4A X-Forefront-Antispam-Report-Untrusted: SFV:NSPM;SFS:(10009020)(199003)(189002)(86362001)(31966008)(17760045003)(16236675004)(74316001)(108616004)(19580405001)(21056001)(97736003)(20776003)(92566001)(19580395003)(105586002)(18206015026)(33646002)(19617315012)(19627595001)(15202345003)(76576001)(106356001)(110136001)(107046002)(95666004)(66066001)(76482002)(85852003)(50986999)(99936001)(54356999)(85306004)(64706001)(87936001)(120916001)(19618635001)(19300405004)(4396001)(2656002)(99396003)(101416001)(19625215002)(122556002)(46102003)(80022003)(76176999)(40100003)(24736002);DIR:OUT;SFP:1101;SCL:1;SRVR:DB3PR05MB556;H:DB3PR05MB553.eurprd05.prod.outlook.com;FPR:;MLV:sfv;PTR:InfoNoRecords;A:1;MX:1;LANG:en; Content-Type: multipart/mixed; boundary="_006_f66b5e7500ae4b68aa260b87af7d83faDB3PR05MB553eurprd05pro_" MIME-Version: 1.0 Return-Path: Tom.Dymoke@some-corp.com X-EOPAttributedMessage: 0 X-MS-Exchange-Organization-MessageDirectionality: Incoming X-Forefront-Antispam-Report: CIP:184.108.40.206;CTRY:US;IPV:NLI;IPV:NLI;EFV:NLI;SFV:SFE;SFS:;DIR:INB;SFP:;SCL:0;SRVR:SINPR06MB332;H:emea01-db3-obe.outbound.protection.outlook.com;FPR:;LANG:en; X-MS-Exchange-Organization-Network-Message-Id: e24aa4b7-1ee1-493c-ba58-08d1b4d1df19 X-Microsoft-Antispam: BCL:0;PCL:0;RULEID:;SRVR:SINPR06MB332; X-MS-Exchange-Organization-AVStamp-Service: 1.0 X-MS-Exchange-Organization-SCL: 0 X-MS-Exchange-Organization-AuthSource: AM1FFO11FD031.protection.gbl X-MS-Exchange-Organization-AuthAs: Anonymous