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I work in a call center, where there are 2 teams (team1 and team2)

Each team has a supervisor and 10 agents.

Agents in both teams periodically change their positions, so no one uses the same PC forever.

Each supervisor shares files like Word and Excel documents with his agents BUT NOT the same file for 2 agents so, the files MUST be private

Now I want to put a central server for file sharing, where:

- There a 2 folders (TEAM-1 and TEAM-2)
- Supervisor 1 can access TEAM-1 and ALL subfolders
- Supervisor 2 can access TEAM-2 and ALL subfolders
- Agents in both teams can ONLY access their OWN folder like AGENT-1, AGENT-2 with a password, so that no agent can access another agent's folder.
- Files remain on the server and are directly edited and dealt with within the server and the agents don't have to take their files with them whenever they change the place.

NB: Supervisors and Agents are both beginners with computers so the solution must be very simple and easy to use.

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  • So you want us to tell you how to create a file server?
    – Eric F
    Oct 9, 2014 at 11:59
  • From the requirements, it seems that regular Windows file permissions would easily do the job, as long as each person has their own user account.
    – u1686_grawity
    Oct 9, 2014 at 11:59
  • That is true grawity
    – Eric F
    Oct 9, 2014 at 12:04
  • @EricF It's mainly how to prevent agents from accessing other agents' folders
    – Med
    Oct 9, 2014 at 12:05
  • @grawity I don't think that Windows file permissions would do the exact job needed
    – Med
    Oct 9, 2014 at 12:06

1 Answer 1

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You mentioned word document and FileZilla, so I assume you use Windows and you do not have Active Directory.

It's very simple really, pick one computer to hold your files (your central server), create shared folder called Shared, then in there two sub-folders, say Team1 and Team2. Inside those you create Agent1, Agent2 and so on...

Apply per user permissions on every one of those and you are done. Each new file and folder will inherit permissions from it's parent folder.

EDIT

Given your comments I guess you are not very familiar with file sharing concepts, so try taking a look at this guy explaining it: Introduction to file sharing and Sharing and permissions. The second one is for Windows server, but same concepts apply to Windows 7 and Windows 8.

You can also find a lot how-tos at Windows site and Technet.

Superuser is really not the place for a complete solution guide, so learn this stuff, this will be the simplest solution for end users and in the end of the day that's all that matters for business users. If you feel this is not for you - hire someone to do it, trust me you do not want to tinker around and end up in your worst nightmare two years later.

Oh and BACKUP you shared folder!

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  • I'm not talking about users in the local computer, I'm talking about generic user/pass combinations like in FileZilla Server, as the agents will access their folders from other computers in the samz LAN
    – Med
    Oct 9, 2014 at 12:51
  • Yes, I know. Create user accounts on your server and there you go.
    – Enis P. Aginić
    Oct 9, 2014 at 12:52
  • Users like the default Admin and Guest? if yes, how many accounts could it handle?
    – Med
    Oct 9, 2014 at 12:54
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    Windows can handle as many as you need unless it's a server version, then you have some limits. Create accounts for each Agent and Supervisor. They can be limited accounts so they don't mess something up. So they use their server account to login to server share from any computer.
    – Enis P. Aginić
    Oct 9, 2014 at 12:56
  • Thanks anyway, I will check if it's the right answer for me ;)
    – Med
    Oct 9, 2014 at 12:58

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