Just upgraded to OSX Yosemite. And the google drive app seemed not to be working. Anyone else experienced the same issue? It seemed to be able to sync the documents in my folder in OSX and the folder in drive.google.com even though the app is inaccessible.

enter image description here

I tried to re-install it by downloading the google drive app and replacing it. But I was prompted that I could not replace it since it was running. I searched in terminal with command: ps aux | grep 'google drive' located it and killed it by kill 477 and then I was able to re-install it. But still it's not working since it's still grayed out like the attached picture above.

It's not working like; I could not open the application. I was not able to access the application to click around on settings to; sign in or sign off or sync. It's grayed out and when I click on it it's not working it's not responding. I tried to right click and do something but still it is not responding.


2 Answers 2


I found this workaround/fix:

  • Open Terminal.
  • Paste the following command:

    sudo cp /Applications/Google\ Drive.app/Contents/Resources/Google\ Drive\ Icon\ Helper /Library/PrivilegedHelperTools/
  • Enter your password.
  • Either restart your machine or use Activity Monitor to force quit Google Drive and restart the application.
  • 3
    Nice! THis works now. Could you explain a bit more what exactly this command does? Commented Oct 21, 2014 at 8:07
  • 5
    I think path is changed. try: sudo cp /Applications/Google\ Drive.app/Contents/Helpers/Google\ Drive\ Icon\ Helper /Library/PrivilegedHelperTools/ Commented Feb 12, 2015 at 11:33

The accepted answer didn't work for me, but this did...

Delete the Drive settings directory ~/Library/Application Support/Google/Drive

I found the answer here: https://productforums.google.com/forum/#!topic/drive/scZdhCkzN1w

  • Did that force you re-download all of your files? Commented May 19, 2016 at 22:51
  • 1
    Looks like is checking files for changes and not re-downloading anything, thanks for your answer. Commented May 19, 2016 at 22:55
  • @JaimeSantaCruz I'm glad you figured it out as I added this answer last year so couldn't remember. Cheers for updating to let us all know. :)
    – Gerry
    Commented May 20, 2016 at 4:06
  • You can also rename the folder if you're unsure. This has worked well for me and Google Drive didn't have to re-download all the files.
    – JcMaco
    Commented Jun 27, 2017 at 10:19

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .