I use Windows 7 SP1 x64 Ultimate and the Print Screen key stopped working: no image is put in the keyboard when I hit Print Key. Nothing happen when I hit Alt + Print Key either.

The issue affects the two keyboards that are connected to the computer. Windows' snipping tool works fine. Copy-pasting text works fine too.

I haven't tried to restart the computer, my guess is that it will work then, but I am curious to know what could cause the issue.

  • Do you have SkyDrive installed?
    – gronostaj
    Oct 20, 2014 at 5:36
  • No I don't have skydrive. Oct 20, 2014 at 14:49
  • 1
    You can see what program is using the Print Screen hotkey. I know for me, it is SnagIt, the screen capture software. I turn off the Save screenshots feature in Dropbox because of this conflict.
    – Sun
    Oct 20, 2014 at 16:53
  • @sunk818 awesome, that's exactly the kind of software I was looking for! (instead of having to kill running processes…) Oct 20, 2014 at 17:03

1 Answer 1


After killing my processes one by one, it turned out that Dropbox was causing the issue.

It might be due to the fact that automatically saved in my Dropbox account but it's the first time the issue occurs since I started using this option one month ago.

enter image description here

  • (1.5 year after, Dropbox is still causing this issue.) Mar 30, 2016 at 15:52
  • I just discovered this was causing me problems too (on Windows 10), even though this option was disabled. I enabled it, then disabled it again, and that seems to have freed up PrtScn (for now).
    – Jerad Rose
    Mar 30, 2016 at 15:53

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