Scenario: Visio 2010 in Windows 8.1, or a Surface Pro 2 with all of the current updates.

Problem: Visio 2010 starts without issue, but as soon as you try to open a new template, or a document, it freezes

Tried so far:

  • visio.exe /safe = works, but not a viable option going forward
  • repair install of visio - no luck
  • research

Oddest part - potential hint: Some research pointed me to the Touch Screen and Handwriting service causing the issue. Sure enough, stopping that service will restore functionality to Visio. Obviously this is not a viable option going forward.

Other items of note

  • Nothing in the event log relating to visio, or office in any way
  • the user has the "type" keyboard
  • the user makes use of the surface pro 2 dock
  • Enterprise version of Windows
  • User reports this problem started to happen after the last batch of updates (but with 100+ updates all happening, troubleshooting them all is out of the question I fear.
  • They installed 100 updates since fhe problem started? I find that hard to believe
    – Ramhound
    Nov 25, 2014 at 20:13
  • You say you have "all current updates", but is that just for Windows, or did you also apply all the Visio 2010 updates as well? Nov 25, 2014 at 20:39
  • @Ramhound, I think we had a miscommunication there. The user hadnt installed updates in a while, then, after their last batch (a little over 100 in total) and restart, they said is when the problem started.
    – user76211
    Dec 1, 2014 at 22:47
  • @Ƭᴇcʜιᴇ007 All updates including all microsoft products.
    – user76211
    Dec 1, 2014 at 22:49
  • @francisswest - So have the user start with updates to Office and/or Visio.
    – Ramhound
    Dec 2, 2014 at 0:28

2 Answers 2


You're heading in the direction of a bug in a patch, which could be right, but I would suggest you reinstall the OS. It's a simple concrete action, can that should either solve the problem or confirm it.

  • Reinstall OS
  • Install Visio & confirm proper function
  • Install all updates (or in batches if you're willing)
  • Test Visio & open a ticket with MS if the same issue happens

I found that going to Task Manager and ending the touchscreen and handwriting service fixes the problem. Looking for a long term solution.


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