I live in a fairly remote area, less than approx. 2 miles from the central office. Our internet speed is listed on the router page as "1344 Kbps / 192 Kbps" - however I have asked the neighbors for their information and they reported "3712 Kbps / 448 Kbps" - why the discrepancy? We have the fastest service they offer.
For the past few days our internet has been off. No explanation except that there was an "outage" - the tech later remarked that the "port was down". Our neighbors had no such problems.
We have made repeated calls to tech support for previous issues with stability - while they have never found any problems in our lines, the only solution we have found is to replace the DSL filter with another one. This seems to work for a few days until it needs to be repeated.
Aside from that, placing the routers power supply on a surge protector and disabling wireless seems to have increased stability. Later today we should get a call back from a tech, are there any further questions I should ask, or things I can do to determine why our neighbors internet seems faster and has greater stability?