I have assigned shortcut keys for 4 Categories in Outlook, assigning them to

Ctrl+F2 through Ctrl+F5

using the dropdown in the Categories-dialog.

However, none of the shortcuts are working, i.e. nothing happens when I press the shortcuts.

I have tried assigning them to other combinations like Ctrl+F10, but with no result.

I'm running on a Danish keyboard, but I have no problems with any other shortcuts.


If someone should stumble over this later, the accepted answer below solved if for me in this instance. However, I have later encountered the same problem again. This time the keys were "moved" 5 places up. So the category that should have been assigned using Ctrl+F2, could be assigned by using Ctrl+F7!

  • What type of account do you use? Exchange/IMAP/POP3/...? – thims Jan 27 '15 at 18:34
  • It's an Office 365 Exchange Account. – Henrik Nielsen Jan 28 '15 at 13:47
  • Maybe you have some kind of third-party add-in that intercepts these shortcuts? Try to run the Outlook in Safe Mode (outlook.exe /safe) and check if your shortcuts are working. – thims Jan 28 '15 at 14:09
  • Good suggestion, but no luck. Safe Mode didn't change anything. – Henrik Nielsen Jan 30 '15 at 10:45
  • That's weird. Ok, then you can try to use these particular shortcuts in other applications. For example, MS Word has build-in CTRL+Fn shortcuts: Ctrl+F2 opens Quick Preview and so on (support.office.microsoft.com/en-us/article/…) – thims Jan 30 '15 at 16:58

I was searching on Google, and then I randomly stumbled upon the answer myself while playing around in Outlook. I'm using Outlook 2010, but I believe it should be the same for your Outlook 2013.

Here's what I did.

  1. Right-click the account folder in the folder tree (so not inbox, but the folder in the level above it: ExampleUser@Example.com)

  2. Choose Data Folder Properties.

  3. Click Upgrade to Color Categories... -> Yes -> OK.

  4. Exit Outlook and reopen it.

Your hotkeys should now work.

  • For me it’s called Data File Properties. – bugybunny Apr 23 '18 at 8:15

protected by Community Feb 26 at 16:22

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