Our Gateway PC crashed, and necessitated a re-install of Windows 7. We did not have an OEM version of Windows 7 lying around, so I grabbed an old (genuine) copy, and installed that.

Evidently, the product key for the old Windows is being blocked by Gateway. According to the Microsoft tech, this isn't a big deal, we just need Gateway to unblock that key. However, Gateway will not even get on the phone (or e-mail, or chat) with you, unless you have either your serial number or your SNID.

The problem is that the motherboard has been moved from the original Gateway case to a different case in order to accommodate a larger power supply. The only instructions I have to retrieve the SNID are to look on the case, and we no longer have the original case.

So, my question is, where (if anywhere) can I find the SNID for the machine, without looking on the case? I assume it's got to be on the motherboard, or hidden in the BIOS or something. I can't find the serial number via the OS, because the OS is not the OEM version.


Try running this from a Command Prompt:

H:\> wmic bios list /format


H:\> wmic csproduct list /format.

If the serial is kept in the BIOS it should list it with one of these.

Otherwise, it could be on the motherboard, but you would have to physically check.

  • Very cool. No idea WMI was even a thing. I did check the mobo, but there was nothing on there that appeared to be an appropriate serial number. I did not disassemble everything, however, so there's still a possibility it's buried on there somewhere. – Chance Feb 26 '15 at 22:12

Source Using Gateway Identity Card to find the serial number:

Using Gateway Identity Card to find the serial number

For computers that shipped with the Microsoft Windows 7 Operating System, Gateway provides an application entitled Identity Card, which can be used to display the serial number for your computer.

To launch Identity Card:

Click Start and then All Programs
Click on the Gateway folder
Click on Identity Card

Alternatively, the serial number will be located in the BIOS which can be entered by pressing the F2 key when powering on the computer.

  • The first part of your answer isn't really relevant, as the Windows install is not the OEM version anymore. – Michael Frank Feb 24 '15 at 22:49
  • Yeah, the same section of the FAQ included the BIOS alternative. I just quoted the whole FAQ for consistency. The serial number should be enough for Gateway. – DavidPostill Feb 24 '15 at 22:55
  • Also works - prominently displayed in the BIOS. I read about that fix during my initial digging, but when I saw the referenced program had to already be installed, I didn't bother reading to the end of the section. :) – Chance Feb 26 '15 at 22:10

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