I have a Dell Latitude E5540 running Windows 8.1. Sometimes when I turn on my computer after hibernation it will completely restart Windows instead of resuming from hibernation.

When that happens I notice these entries in the System event log that indicate something went wrong when hibernating:

  • The previous system shutdown at time on ‎date was unexpected.
  • The last shutdown's success status was false. The last boot's success status was true.
  • Windows failed to resume from hibernate with error status 0xC0000411.

What could the problem be and how can I solve it? Are there other steps I should take that would help me diagnose this further?

More details...

What I've tried so far but has not helped:

  • My BIOS, Dell drivers, and Windows Update are all up to date.
  • I turned off fast startup in Power Options. I read in a couple of threads that this option can cause problems with resuming from hibernation.
  • I read that the graphics driver may cause this problem but there's not enough info on what to do about it. Should I uninstall the driver? Install another driver? Are there downsides?
  • I tried changing the boot sequence because I read somewhere that could interfere with hibernation. My options for boot sequence are UEFI and Windows Boot Manager. I have tried different orders of these options and the problem has not gone away. (I have a feeling there are more boot sequence options but I cannot find them. I was expecting to see options for the DVD drive, USB, hard drive...)
  • I disabled hibernation, ran defrag, and re-enabled hibernation.
  • I read a comment somewhere suggesting disabling Intel Rapid Start but I cannot find such an option.
  • I even sent the darn thing to Dell. They replaced some parts and now the problem occurs even more frequently!

Some other info about my system that may help:

  • My bios is A10.
  • Boot mode is set to UEFI, secure boot on.
  • Graphics driver is Intel HD Graphics 4400 driver version

2 Answers 2


Have a look at this site; http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-7-your-computer-cannot-come-out-of/20ffb7a3-7f0c-46f9-8516-c1e31b11e558?auth=1

I hope this helps

  • 1
    This answer, even if right, fails if the link dies. Would you copy the relevant part Of the site into this and cite it?
    – Dave
    Jan 31, 2016 at 21:02
  • 1
    Please quote the essential parts of the answer from the reference link(s), as the answer can become invalid if the linked page(s) change.
    – DavidPostill
    Jan 31, 2016 at 21:48
  • 1) Disable Hibernation. 2) Delete the hiberfil.sys file. 3) Reboot the computer and run 'Disk Cleanup.' 4) Defragment the drive. 5) Reboot one more time. 6) Reenable Hibernation. Mar 30, 2017 at 3:15

Dells are famous for things like this one. So, I found that updating your drivers will always help. http://www.dell.com/support/home/us/en/19/Products/laptop?app=drivers

  • 1
    He mentioned his drivers are already up to date. Mar 2, 2015 at 2:21
  • 1
    I thought my drivers were up to date (according to Dell Command Update) but the scan at that link found a couple of more updates. However they still did not fix my problem.
    – Keith
    Mar 2, 2015 at 13:34
  • 1
    "Dells are famous for things like this." Can you provide any citation?
    – Dave
    Jan 31, 2016 at 21:02

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