I have a WD Green 2TB which was working perfect until I've put it in a new case which doesn't use the standard screw system to fix the drives, but instead uses these plastic HDD trays which doesn't seem to be tight enough for its moving parts.

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So after I've moved everything to the new case (Sentey Triac) my HD started to disappear from Windows after a while and won't appear again until rebooting the computer. Mostly after I put it to do some reading/writing as it's not my system drive, but a storage one. System drive is a SSD and works just fine in one of those trays.

This has been driving me crazy these past few days thinking it could be the HD failing, Windows fault or even the new PSU I got with the case. I'm pretty confident that the HD is not dying yet, it's not a Windows problem and the new PSU has nothing to do with it.

So I decided to remove the HD from the tray and put it on a cloth right on the floor.

I'm backuping everything in the drive just in case and also running some health checks. It's been a few hours without problem (still on the floor), much more than I could go through with the drive in the case tray.

Could that really be the problem? Have you heard something like this before?

  • "So I decided to remove the HD from the tray and put it on a cloth right on the floor." -- Not ideal. Optimal placement would allow for air circulation on all sides, especially the PCB. – sawdust Mar 27 '15 at 3:13
  • I've run drives sitting on top of a case before, with nothing securing it. Connectors do not come loose in general. – Journeyman Geek Mar 27 '15 at 5:14

Based on your explanation, I would assume that the issue is with the connector or drive controller. The likely answer is the drive; it's far more complex, so more things can go wrong. Vibration can exacerbate whatever issues your drive may have been having, or it may just be a coincidence that it began failing around that time. Usually the SATA cables fit tightly. But by your specific mention of a tray, I wonder if there's a cable going directly into the drive, or if it's one of those removable trays.

If it's one of those trays with a backplane (the thing that plugs into the drive, with electronics rerouting the cable plugs), I would try it out of the tray for a while (like you are now). If the problem goes away, you know your tray is bad. If it's just the kind of tray that cradles a drive, and your SATA cable is plugging in directly to the drive, and the only thing that's changed is it's mounting situation, I would wager the drive itself is failing. Also, try it with a different power line from your PSU.

Further, I've actually had this issue with some of the cheaper, slower WD Drives in the past. I but a lot of externals, and WD specifically seems to drop out intermittently preceding a full drive failure. As frustrating as it is, I've actually come to appreciate the ‘telltale’ sign of an approaching failure.

Finally, I think you're doing the right thing. Back the drive up, and run it out of it’s tray. If the same things happens, swap your SATA cables. If the same thing happens, you can be fairly certain it’s the drive. If I may be so bold, it seems like the drive is spinning down, and once it goes into low-power sleep, it drops out of the system. Rebooting triggers a spinnup with the system, and it manages it and shows back up, but after a while, it will enter low-power mode and drop out again. Just one possible explanation aside from the cable.

Good luck!

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  • Thanks for the answer. The trays are just plastic trays that holds the drives in place. The sata cable is connected directly from motherboard to drive. I've already tried different sata cables and sata ports. I did try a different PSU line but I did it while moving the drive out from the tray onto the floor so I'm not sure which one of both solved it apparently. – emzero Mar 27 '15 at 1:56
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    I figured they were just basic plastic trays. Either way, drives are designed to withstand their own movement, for the most part. I would check the S.M.A.R.T. status on the drive. If running it our of the tray works, it is conceivable that the tray causes a buildup of heat around the controler that eventually makes it drop out of the system. But, honestly, that's unlikely, it's just the only other thing I can think of. Watch the drive temp (if it reports it) and see what you get there too. – MagnaVis Mar 27 '15 at 2:02
  • Well I put the drive back in the case tray and it's working fine. Almost 24hs with no problem. Only thing different from when it was failing is that now the drive has its own PSU line (no sharing it). Could that really be the problem? I've always share PSU lines between drives with no problem. I mean, that's why they came with several connectors per line right? – emzero Mar 27 '15 at 15:10
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    It is, you're absolutely correct. It's possible, if you have a multi-rail PSU, that one rail is starting to fail, or that the plug didn't properly bite the wire, so it's a bad connection that works, but not well. Really, these kind of things just suck to troubleshoot, but the short answer is yes, it could be your PSU, and no, it doesn't have to be that the line you've attached it to is overloaded. Glad it seems more stable, I would watch the S.M.A.R.T. status and drive temps anyway, just to be more sure. – MagnaVis Mar 28 '15 at 19:49
  • SMART status is OK and temp is around 35°C... so definitely that PSU line... Anyway, thanks for the help. – emzero Mar 28 '15 at 23:16

Since you mentioned plastic parts, this could also indicate a grounding problem in your computer. If the drives are insulated from the chassis (no metal mounting), then they are only grounded through their power supply cables, which should be good enough, and very close to the grounding of the signal pins, but might not be if there is poor grounding elsewhere, perhaps in the original PSU line you were using. You can take a volt-ohm meter and measure for voltage between the negative of one line and another. Ideally, it should be zero.

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